Author Topic: My Madstad experience  (Read 10907 times)

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Offline V8shadow

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My Madstad experience
« on: July 22, 2013, 11:37:19 pm »
  A while ago, I came up with a really cool idea to make money....at least for me.  I had learned a TON about classic Ford's, namely Galaxies, and even more about the 65-66 Galaxie specifically.  I was going to find parts cars, part them out, restore the desireable and hard to find parts that were interchangable with the Galaxie, and sell them on a Ford forum.  There were a couple reasons why I did not pursue this dream.  The economy had tanked and guys were not spending a lot of money on thier cars at the time, AND I didn't feel I possessed the know how to run a business.  If I couldn't do it right, I didn't want to do it at all.
  I bring this up because dealing with Madstad Engineering with the purchasing of my adjustable windshield had been much like the experience I think I might have delivered to customers if I had become overwhelmed, as I think the folks at Madstad are.
  It started off simply and innocently by a suggestion from someone on this forum when I mentioned wanting the ability to adjust my windshield to various lengths on my Connie.  From there, let the frustration begin.  There was no way to order from the Madstad site itself, that I was able to find.  No, you have to email them them to do this or God help you....call them.  When I called, I got Patty, who told me they didn't have a system for the Concours.  This is in direct conflict with the website.  So, you opt to have the owner (Mark) call you back......whenever.  When Mark called me he was very personable and sounded like he knew windshield making.  He gave me a criteria to go by in measuring for what length windshield I would need.  I later found out by others that he did not use the same criteria to decide on thier windshield length on thier same model Concours, which I found a bit strange.  I followed his criteria to the letter, and in addition, gave him my height and inseam.  Once Mark and I got in touch again (he had actually gave me his personal cell phone number to call him direct after talking to Patty the first time) HE....let me repeat that......HE decided how tall my windshield should be according to HIS criteria along with the additional info I sent him.  I told him that I was trusting him and he told me "if you don't like it, just send it back".  OK, I figure.  Sounds good.
  Once my windshield system arrived, I immediately noticed two things:  there was hardware missing, and the directions for installation made no sense.  So, another call to Mark and I come to find out that the directions were written wrong.  Also, during assembly I found that the locknuts provided to secure the brackets to the front fairing piece were inadequate with the screws only being able to get through the nut halfway, with no threads actually getting through the nuts.   Mark sent me the hardware I needed within a few days.   I install and the system looks just fine.  I maybe had the windshield on a few minutes when while learing the full travel of the adjustability, the brackets scratched the windshield.  The instructions caution against this....but there is virtually no way of avoiding it.  No big deal I thought, it would be getting scratched in other ways anyway.  I take the windshield out on a few rides to experience this "nirvana" that some describe.  I am not feeling it.  Try as I may, its just not working, it just seems to literally be falling short.  I had no choice now though, since I had decided on this windshield instead of replacing my cracked Rifle system.  I had no time for tweaking since my bike trip from Northern Indiana to St. Louis was due to start very soon.  With the windshield at full length, my wife and I simply got beat up by wind buffetting.  It didn't ruin the trip, because I refused to let it, but I knew I would have to address it when I got home.
  When I got home, I noticed a few things had changed about the Madstad website.  Now, there were suggested windshield heights for certain people.  Mark had suggested a 16" windshield for me according to my measurements.  Now, on the site it clearly states that a 19" shield is suggested for someone of my height.  Through Madstad's new Facebook chat communication concept, I reached someone (Chris) at Madstad.  Now, don't think for a minute that "operators are standing by" for you to talk with.  You leave a message on the chat on thier facebook page and eventually someone will call you if you are already established with them.  Otherwise......you are gonna wait a long time for someone to "chat" back if they do.  I don't know.  I talked with Chris and he told me to send the 16" shield back.  I suggested that maybe I should not pay for shipping back and forth.  He agreed, and told me that he would send a shipping label, whatever that was going to mean.  I also ordered a 19" shield to replace the one that is to short.   I was told that the new shield would be $130.  After a while of getting nothing in the way of email or snail mail, I received an email from Chris stating that shipping is only paid for by the company in the case of a manufacture defect.  In another email, it showed that I not only will be paying shipping in all directions but that I was charged $140 instead of the $130 I was quoted for the second windshield.  In reply, I sent this to Chris at Madstad:

Chris,
  While I accept that the height chosen is ultamately the customer's decision, it was Mark who chose this height for me using his own measurement criteria along with additional information that I provided to him such as my height versus inseam.  Once I obtained the windshield I used every angle and height adjustment to no avail to get rid of the buffeting that ended up beating me and my wife to death on our long awaited trip.  In the end, it was simply too short by at least 2".
  I can understand that the company doesn't want to exchange over and over again till the customer gets it right, but in this case I do not feel it was my fault that the height was inadequate, and paying shipping 3 times (once to get the 16" shield to me, second to get  the 16" shield back to you, and third to get  the 19" shield to me) to finally get a shield on my bike seems kinda wrong.  I don't think I am asking for too much.  Also, I do remember you quoting me $130 for just the new shield , which according to the sales slip emailed to me, I paid $140 for.
  I will be sending the 16" shied back to Madstad soon.  It will be then that Mark can decide what he is willing to do for me in this particular case.


  I addition, Madstad "lost" my order form, and had to call me to ask what size shield I ordered the second time.  Since I was in a training class, I had to wait for a break to call mark on his cell phone to repeat the whole order.  Ridiculous.

  I recieved an email today.  They received my returned windshield.  Not only did they completely ignore the fact that it was Mark's fault the windshield was too short, and did not refund me any of the shipping costs to show at least SOME good faith, but they also deducted for some discount Mark gave to make up for the fact that his website was horrible to use.  In additon, they directily sent the refunded cost of the first shield to my PAYPAL account.  Uh.......I didn't USE my PAYPAL account for this transaction.  So, that to me was just typical of the clumsy way this whole deal has went down from the beginning.  PAYPAL of course deducted a fee for thier trouble, so I am out even more.

  An adjustable windshield?  Great idea.  From THIS company.  Not so much.  Unless you enjoy missing hardware, incorrect instructions, employees who tell you things in direct conflict with thier own website, unanswered phone calls/emails, lost order forms, suggested sizes that go against the suggested sizes on thier own website, refunds sent to the wrong destination, and NO good faith compensation to make up for all this mess.  OH by the way.....that "nirvana" that I am supposed to experience with this system?  Haven't experienced it yet......and I have been trying, believe me.  Ask me, and I will have nothing good to say about this company, at all.  I am sure they are making money hand over fist, but they can't see to own up to thier own mistakes....which were so plently I am sure I am forgetting some.  With the first windshield I returned, I included a print out of every email regarding the transaction so they are without excuse.

  I wish could take it all back, get ALL my money back that is due me, and go back to the RIFLE system.  Or better yet, devise my own adjustable windshield system.  After looking at these brackets, it doesn't appear to be rocket science.
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline CRocker

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Re: My Madstad experience
« Reply #1 on: July 23, 2013, 12:43:02 am »
Well...I have to go along with the missing hardware...and, there were problems with the ordering process...at first, anyway...but, Mark got me the hardware quickly...and I got mine installed with no problems...I chose an 18" shield after studying Capo's pics and measuring my fairing several times while in the garage...

v8shadow and I have had several conversations about our Madstads...and here is where things go different ways...

My results have been the complete opposite...smooth...clean...quiet airflow...wife says it is the best we've had on the Connie...looks fine...and, I can't disagree with her...

I am at a loss for what the difference could be...


« Last Edit: July 23, 2013, 12:45:05 am by CRocker »

Offline Mike G

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Re: My Madstad experience
« Reply #2 on: July 23, 2013, 12:45:49 am »
Sorry to hear about your experience and thought I would relay mine which was not nearly as bad.  By the time I bought one the recommendation on the Madstad site was 16" as I'm 5'7" with 30" inseam.  I find I have good protection with it all the way up but some back pressure so I wouldn't want it any higher and lots of air and a fair amount of turbulence all the way down so I wouldn't want it any shorter.  I have also found it pretty sensitive to angle with full forward always the worst.  I too have not experienced Nirvana but feel it is better for me than the Rifle.  I have tried a stock shield, stock with laminar lip, stock with flip cut off, +2" Targa, Rifle 17", 15"and 13" with the Rifle being the previous best.  I also received mounting bolts that were too short and new ones had to be sent which took about two weeks.

I am pretty pleased overall as turbulence and back pressure are reduced compared to the Rifle and wind protection is about the same but wind noise is about the same too which is to say I wouldn't mind if it were lower.  The thing I like the best is the adjustability as I can set it based on the ride and the weather.  Just thought I'd provide another data point for anybody thinking about buying one.

Offline V8shadow

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Re: My Madstad experience
« Reply #3 on: July 23, 2013, 12:50:41 am »
  All this being said, I doubt I could ever go back to having a fixed shield.  Just how we are able to adjust the windows in a car, I think we should be able to adjust the shields on bikes.  It only makes sense.  Oh, how much I would enjoy a power windshield.  Oh my. 
  As for my experience.  I'll keep trying.  I just know I have not had better than my 19" Rifle system to date when it comes to noise.  I am skeptical that using angle versus height takes care of wind noise and buffetting.
  Also, I cannot get rid of a constant whistle at speeds above 30 or so.  I think it is air passing underneath the shield because of the space between the shield and fairing due to the brackets.  I use as much outward angle as I can to get rid of it, but I cant seem to get rid of it completely.  I can even hear it through earplugs.
  The Rifle was just alot more quiet and pleasant all around. 
« Last Edit: July 23, 2013, 12:59:50 am by v8shadow »
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline fred-houston

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Re: My Madstad experience
« Reply #4 on: July 23, 2013, 01:07:19 am »
I am also sorry for your bad experience, but mine was totally opposite. 

I put mine on the bike week before last with no issues.  I ordered the tallest shield because of my height.  After taking it out for a 100 miles test run it beat my Rifle hands down, but I felt an additional 2 inches on the shield would make it perfect.  I sent an email to Madstad explaining that I would like a 22" shield.  Before ordering my shield, I did call them and speak with Mark about my concerns about the shield height because of my height.  He did tell me over the phone if the 20" shield was not tall enough, I could send it back and get a taller shield.

The next day I received an email stating they were shipping the shield and for me to try it out and return the one I did not want.  I got the shield last week, took it out this weekend and it is by far the best shield I have run on the C-10, and I have had all three, stock, CB, and most recently the Rifle.

I am shipping the 20" shield back to them and keeping the 22". 

I can see where they may be going through growing pains, but they still should make it good with you.
Fred Boothe - COG Membership Officer
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Offline V8shadow

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Re: My Madstad experience
« Reply #5 on: July 23, 2013, 01:13:56 am »
  Apart from everything else, my beef is that I did not suggest the height....Mark did.  I don't even want to add up how much this sillyness has cost me.  I look around at all these cruiser riders with no wind protection whatsoever and ask myself "why am I putting myself through all this?"
  The product itself isn't the issue here.  It is the way this transaction was handled.  To think all it would've taken is maybe go half with me on the total shipping and of course charge me the original quoted price instead of raising it $10 after the fact.  That would have refunded me maybe $25 at best.  Not much to ask if you ask me.  Instead, they chose to not acknowlege ANY of the issues at all which quite frankly, pisses me off.
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline Easy13

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Re: My Madstad experience
« Reply #6 on: July 23, 2013, 08:12:29 pm »
I'm sorry you're having so much trouble, v8.  I don't want to rub salt in it, but I too had a flawless experience with Madstad.  Following the height recommendations on the website, mine showed up complete and went on without a hitch.  I adjusted the height to put it at about chin level and it has performed amazingly, far beyond my expectations.  I haven't messed with the tilt function, just played around with height, exploring different profiles.

Bottom line, I had a good experience with Madstad, the windshield has transformed my C10, and if anyone needs a Rifle or a stock screen, they're up for grabs cheap.
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Offline Piston720

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Re: My Madstad experience
« Reply #7 on: July 24, 2013, 10:44:56 am »
Well, mine is supposed to arrive this thursday or friday.
I will install it on the weekend and give a short review.
Sure hope it is on the favourable side.

Offline cra-z1000

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Re: My Madstad experience
« Reply #8 on: July 24, 2013, 11:45:42 am »
Grab up that used Rifle and get some Saeng Ta edging to put around it . I have pretty much no buffeting and just finished a 6500 mile trip through all sorts of wind conditions...could not be happier . If a company does not serve you right don't deal with them again and you were right in posting this here to warn others.Sure....some may of had a good experiance with them....some also own trouble free Fords...sometimes bad companies get lucky and get things right once in awhile is all that means .
1987 C 10
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Offline fred-houston

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Re: My Madstad experience
« Reply #9 on: July 24, 2013, 12:03:12 pm »
Grab up that used Rifle and get some Saeng Ta edging to put around it . I have pretty much no buffeting and just finished a 6500 mile trip through all sorts of wind conditions...could not be happier . If a company does not serve you right don't deal with them again and you were right in posting this here to warn others.Sure....some may of had a good experiance with them....some also own trouble free Fords...sometimes bad companies get lucky and get things right once in awhile is all that means .

Or they occasionally make a mistake.
Fred Boothe - COG Membership Officer
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Offline V8shadow

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Re: My Madstad experience
« Reply #10 on: July 24, 2013, 07:35:02 pm »
Grab up that used Rifle and get some Saeng Ta edging to put around it . I have pretty much no buffeting and just finished a 6500 mile trip through all sorts of wind conditions...could not be happier . If a company does not serve you right don't deal with them again and you were right in posting this here to warn others.Sure....some may of had a good experiance with them....some also own trouble free Fords...sometimes bad companies get lucky and get things right once in awhile is all that means .

Or they occasionally make a mistake.

"A" mistake?  No.  Many many mistakes that ended up only costing me in the long run.  That is the point here.  Then to not acknowledge it at all is a real rub.  I would feel I was doing this group a serious disservice if I did not share this information.  I probably won't go so far as to slam them all over the web in other forums, but at a minimum my story was going to be told here.  Like I said, a little acknowledgement and some compensation on the three trips in shipping at $13 each would've been enough to make me feel that I hadn't been taken for a ride.  No, this was not hums error here, this was bad business plain and simple. 
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline fred-houston

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Re: My Madstad experience
« Reply #11 on: July 24, 2013, 07:39:15 pm »
Grab up that used Rifle and get some Saeng Ta edging to put around it . I have pretty much no buffeting and just finished a 6500 mile trip through all sorts of wind conditions...could not be happier . If a company does not serve you right don't deal with them again and you were right in posting this here to warn others.Sure....some may of had a good experiance with them....some also own trouble free Fords...sometimes bad companies get lucky and get things right once in awhile is all that means .

Or they occasionally make a mistake.

"A" mistake?  No.  Many many mistakes that ended up only costing me in the long run.  That is the point here.  Then to not acknowledge it at all is a real rub.  I would feel I was doing this group a serious disservice if I did not share this information.  I probably won't go so far as to slam them all over the web in other forums, but at a minimum my story was going to be told here.  Like I said, a little acknowledgement and some compensation on the three trips in shipping at $13 each would've been enough to make me feel that I hadn't been taken for a ride.  No, this was not hums error here, this was bad business plain and simple.

Information is a two way street.  You had a bad experience, and I had a good.  You posted yours, and I posted mine.  The people reading can make their own decisions.  So we both provided our opinions to the community. 
Fred Boothe - COG Membership Officer
Missouri City, TeXaS
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Offline V8shadow

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Re: My Madstad experience
« Reply #12 on: July 24, 2013, 09:18:39 pm »
  What truly makes me sad is thinking how I would've avoided all this Madstad mess if it weren't for when I pulled over to help a guy move a huge snapping turtle out of the road.  After making sure this guy didn't get his hand ripped off, I jumped on the bike and took off without putting my kick stand up.  That's when I destroyed my beautiful new Rifle shield.  Stupid broken kickstand safety switch!
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline Crockett

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Re: My Madstad experience
« Reply #13 on: July 25, 2013, 06:13:01 am »
My Madstad experience

I purchased two windshields from them, one for my 2012 Triumph Tiger and the second for my 2001 Connie. I emailed and asked for recommendations for both bikes. I gave them my height. I explained I had seen good things on the forums for both bikes regarding the Madstad products. Communications was a little slow but I was in no hurry. They did get back with me and 18” screens were suggested for both bikes. I received a 10% discount for purchasing both screens.

 The screen for the Tiger had no problems. All the hardware was correct and the install was as described in the instructions. 

The Connie instructions and hardware did not seem to match. I made a phone call and they immediately sent the proper hardware and an updated set of instructions. I believe the instructions were still in the process of being revised (If I remember I talked to Chris and he said he was in the process of revising the instructions). There were minor differences in the hardware from the included drawing ( screws instead of thumb screws to hold the windshield to the adjustable bracket).  Other than that everything was complete and the installation went very smooth.

So far I have enjoyed the screen. The buffeting does seem to be reduced.  I live in the Houston area and have enjoyed having some air movement behind the screen to help ease the summer heat.

Overall I am very pleased with both the company and the screens  for both bikes.
2001 Concours
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Offline Capo

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Re: My Madstad experience
« Reply #14 on: July 25, 2013, 08:33:11 pm »
 :great: :great:  two thumbs up for Madstad :) I truly enjoy everything about my shield each and every day, mile after mile of reliable and enjoyable riding.
James in Tampa. Currently being enjoyed are...04 C10,  86 C10 "Cooper" , 04 Honda vt750 "Christine" . The  only previously owned needing mention would be 74 gt750, I cant believe how many of us had a "water buffalo" !!!

Offline wile_e_coyote

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Re: My Madstad experience
« Reply #15 on: July 26, 2013, 01:09:21 am »
I had no problem.

Ordered on line, received confirmation with expected ship date.

Received confirmation of shipment on the expected date.

Received shipment 3 day later.

Unpacked installed per instructions, about 30 min.

Rode with shield at lowest height and experienced nirvana.

Finally got the CFO to go for a ride and she said this upgrade was worth every penny!

I am Very happy will always recommend a Masted. I will not even think of going back to the OEM shield.

Just my 0.02 cents

I should say that I did everything on-line and never had to contact anybody at Masted.

I should also say I did do a lot of lurking during the prototyping and I did get others opinions about the product before I placed my order.


Offline CRocker

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Re: My Madstad experience
« Reply #16 on: July 26, 2013, 01:15:27 am »
Cheater... :nananana:

Offline wile_e_coyote

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Re: My Madstad experience
« Reply #17 on: July 26, 2013, 01:17:45 am »

Offline V8shadow

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Re: My Madstad experience
« Reply #18 on: July 26, 2013, 01:24:02 am »
  Well it appears it will only be insult to injury since not only did they deal with me horribly, but like Tigger the tiger, "I'm the only one".
  By me sharing this rotten experience I've only managed to give them a plug.  Whatever. 

  I'm sure the windshield is just wonderful, but for me anyway, no matter how great it is or can be it will always be just a bit tainted. 
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline Capo

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Re: My Madstad experience
« Reply #19 on: July 26, 2013, 12:44:08 pm »
Ken, the nirvana that the Madstad has given me is only in comparison to other shields on the Concours, a bike known for excessive buffeting and wind noise. Is it safe to assume that you are comparing your unfavorable results (customer service not included, just the shield) with previous experience with the Concours? I offer my concern simply because I own/ have owned the short 86 stocker reg height stocker, Rifle, and Targa and just don't see any of them in the same classas the Madstad at all. I am baffled by your experience with the shield performance.
James in Tampa. Currently being enjoyed are...04 C10,  86 C10 "Cooper" , 04 Honda vt750 "Christine" . The  only previously owned needing mention would be 74 gt750, I cant believe how many of us had a "water buffalo" !!!

Offline wile_e_coyote

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Re: My Madstad experience
« Reply #20 on: July 27, 2013, 03:15:57 pm »
  Well it appears it will only be insult to injury since not only did they deal with me horribly, but like Tigger the tiger, "I'm the only one".
  By me sharing this rotten experience I've only managed to give them a plug.  Whatever. 

  I'm sure the windshield is just wonderful, but for me anyway, no matter how great it is or can be it will always be just a bit tainted.

v8shadow I wasn't trying to rain on you parade I was just trying to point out the different interactions and results we had.

I waited until everything went live on line figuring all prototyping would be out of the way.

Most early adopters get the opportunity of going thru the development pains.

Also I never had to contact anybody at Madstad so I never got the experience of being shot down.

Like Capo Said "I am baffled by your experience with the shield performance."

Before the Madstad I had the OEM and a Friend let me borrow a Cee Bailey and I had better luck with no shield.
My friend also rode with a Rifle and he also likes the Madstad better, Well I know his wife does for sure.


Offline V8shadow

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Re: My Madstad experience
« Reply #21 on: July 27, 2013, 03:33:22 pm »
  Well in short, the 19" Rifle was quieter, but that was because it was just below my line of vision and had a small anti fog vent built in for defogging and reverse vacuum. 
  The Madstad is not nearly as quiet, but is affording me the ability to see more over the shield.  My vision increases where noise reduction decreases somewhat in comparison to the rifle.  I think that is in major part to the space between the shield and the fairing due to the adjustment brackets. I am also hearing a loud whistle due to the air passing under the shield as well.  The only way to get rid of the whistle is to angle it almost all the way out, which isn't always ideal.   I enjoy the adjustability and think all bikes should be adjustable.  I'm not saying the Madstad isn't doing its job, just that I have yet to really find that "sweet spot" if there is one.  Right now, I find myself tinkering and moving it around all the time.  That to me is normal when I think of how much I mess with the power windows in my car. 
  Also, I got the medium dark which I must say is great for bright sunny days.  As soon as the sun goes down though, I find that I wished the tint wasn't so dark.  So, if you do a lot of night riding, I would highly recommend a lighter tint or clear.   You can use it at night, especially if you dial down the height or angle, to enable you to see over it.  It is a wee but of a distraction in the eye view though. 
  Now, if you compare the Madstad to the OE shield, well then the Madstad is going to feel like magic, because the OE shield isn't worth the plastic used to make it.  So yeah, the Madstad is going to feel amazing compared to the OE. 
« Last Edit: July 27, 2013, 03:44:49 pm by v8shadow »
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline wile_e_coyote

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Re: My Madstad experience
« Reply #22 on: July 27, 2013, 04:08:28 pm »
I have a clear 18". I'm 5'9" with a 32" inseam I also have a low cut seat. I bought the 18" because I am planning to get a daylong seat and it will set me a little higher. They recommended the 16" for my height.

I keep it at the lowest setting and 60* tilt. I can feel the wind stream just at the top of my helmet and just look over the top of the shield about an Inch.
I use an iPhone app to set the tilt but it is -30* rather than 60* with the app. Vertically opposite.

The only thing about the shield is at night the headlight fluoresces to the edges of the shield and causes a glow all around kind of disrupting you line of sight. Makes the little Madstad etched into the shield glow real nice though.
I was told I could probably just sand the bottom edge of the shield to prevent this and if that don't work well enough I'll just paint the edge black.

Offline V8shadow

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Re: My Madstad experience
« Reply #23 on: July 27, 2013, 04:17:06 pm »
That clear glare you see I also saw in my view during the day which is why I got the tinted this time.  I like the idea of painting the outside edge.  Wonder if a good sharpie would do it.
Ken
1986 Connie, "Broken Pony"

"Ignorance of the consequences should never be mistaken for bravery"

Offline wile_e_coyote

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Re: My Madstad experience
« Reply #24 on: July 27, 2013, 05:11:26 pm »
I think I'm going to try electrical tape on the bottom edge fist if that works then the rattle can comes out.