Author Topic: Garmin 550 screen went bad  (Read 2176 times)

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Offline Chris

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Garmin 550 screen went bad
« on: June 09, 2011, 10:24:45 pm »
My Garmin Zumo 550 screen went bad so I called Garmin and they wanted $175 for me to send it in and have it repaired.

For $175 bucks all I would get is a new $50 screen. They would not sell me the screen.

I went online and and found a place that sells just the screen for $85.

If you need a new screen for a Zumo 400, 450, 550 you can get one here

http://www.portatronics.com/
portatronics, Inc.
307 W 38th St #826
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Offline Wits

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Re: Garmin 550 screen went bad
« Reply #1 on: June 10, 2011, 01:29:31 pm »
I've had people report that if you get a little feisty with Garmin reps, that they might just send you a refurbished unit, even outside of warranty.  Something about the 550 being marketed as tough as nails, and for $500+ it should live up to the hype.  Can't hurt to make a stink, no?

Offline norm-9688

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Re: Garmin 550 screen went bad
« Reply #2 on: June 12, 2011, 02:57:32 am »
Garmins website says it will do an out of warranty exchange for $150.00 and that includes shipping. I just did my Quest 2 about a month ago, the one the sent looked and acts brand new.

http://www8.garmin.com/support/outofwarranty.html

Offline Cap'n Bob

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Re: Garmin 550 screen went bad
« Reply #3 on: June 12, 2011, 07:49:14 am »
Garmins website says it will do an out of warranty exchange for $150.00 and that includes shipping. I just did my Quest 2 about a month ago, the one the sent looked and acts brand new.

http://www8.garmin.com/support/outofwarranty.html



Yes, BDF has done a few of the exchanges on his Zumo. He has a knack for killing them!  :))

Offline Tundra Tom

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Re: Garmin 550 screen went bad
« Reply #4 on: June 27, 2011, 01:05:32 am »
Same failure here. I was REALLY nice to the customer service gal but firm and got the re-furbished unit for half price. $75
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Offline MKorn

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Re: Garmin 550 screen went bad
« Reply #5 on: June 30, 2011, 11:03:49 pm »
How old are these units when they fail?
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Offline BDF

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Re: Garmin 550 screen went bad
« Reply #6 on: June 30, 2011, 11:18:10 pm »
All over the place but my record so far is three days. The previous record was five days for two different units. My current Zumo 550 failed to power up three days after I got it. They really, really need a reset button on them. I have also had a Zumo mount fail on me when the contacts corroded and failed to conduct anymore.

Garmin will exchange the unit for a fixed price (it was $150 a few weeks ago) once it is outside warranty <almost> no matter what is wrong with it and no matter who's fault the failure is (my last unit had a scratched screen and it would not function as a touch screen- my fault).

You can buy a new touch screen on Ebay for something like $20 from China, or an entire new screen, including the display screen, for something like $35, also on Ebay, also from China.

GPS's are fantastic and I am a big fan but they have not proven reliable in my experience. A friend of mine used to go on and on about how he has never had one fail and this is his XX Garmin..... until he did a Saddlesore 1000 and had a Zumo fail on the ride. I always travel with two GPSs unless I am going a long way from home and am counting on a GPS getting me back... then I carry three. Boeing will tell you the same thing- the most reliable jet engine in the entire world is two jet engines.

Brian



How old are these units when they fail?
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Offline MKorn

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Re: Garmin 550 screen went bad
« Reply #7 on: July 04, 2011, 07:06:32 pm »
Damn, for the price of a Zumo i would expect them to last a lot longer.

I miss the ability to up load routes and down load my tracks from my cheap Nuvi.
but i just cant spend $400+ on something that just wont last. and then to have to pay another $150 for Garmin to fix it is a shame.

i also carry 2 on trips ... main is a Nuvi and if it rains or we want to plan a route i use my eTrex Cx that i have for camping, boating and dirt biking.
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Offline MikeW

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Re: Garmin 550 screen went bad
« Reply #8 on: July 06, 2011, 10:03:48 pm »
Damn, for the price of a Zumo i would expect them to last a lot longer.

I miss the ability to up load routes and down load my tracks from my cheap Nuvi.
but i just cant spend $400+ on something that just wont last. and then to have to pay another $150 for Garmin to fix it is a shame.

i also carry 2 on trips ... main is a Nuvi and if it rains or we want to plan a route i use my eTrex Cx that i have for camping, boating and dirt biking.


I absolutely would love a 550 but just can't justify the price based on my touring. I've taken a different approach and opted for $50 refurbs that are not uv or water proof. Wally world always has a bunch of them.

Offline MKorn

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Re: Garmin 550 screen went bad
« Reply #9 on: July 08, 2011, 12:50:16 am »
I absolutely would love a 550 but just can't justify the price based on my touring. I've taken a different approach and opted for $50 refurbs that are not uv or water proof. Wally world always has a bunch of them.

i wouldnt mind one either ... but the prices keeps me away.
I will check into the referbish unites ... 50-70 would be ideal to me.
2009 C14 ABS
2002 750 Nighthawk (sold)
2006 DRz 400s