Concours Owners Group (COG) Forum

Concours 14 Discussion (C14 / ZG1400 / 1400GTR) => Accessories C14 => Topic started by: Saint_Arc on April 24, 2013, 01:53:01 pm

Title: LOCATED: Worse luck ever with new Seats
Post by: Saint_Arc on April 24, 2013, 01:53:01 pm
Okay it's official I must be cursed!!!!   >:(

Ordered a corbin seat months ago along with the smuggler trunk.  Had a horrible experience with corbin with crappy customer service but after 4 months finally received the seats and smuggler trunk.   :'(  So after riding for the last 2500 miles I have decided to send the corbin seat to Seth Laam to help with the firmness issue mainly because i really liked the smuggler trunk and didn't want to give it up.  Seth was awesome, talked with him for about 45 minutes about the issues with the seat.  Seth finished the seat on 17 Apr 2013 and shipped it that day via Fedex, very fast turnaround.  Here is the problem, I get an email alert from Fedex last night on my phone while I am eating with my family at home stating the item has been delivered and placed at my front door at 6:07pm.  No one rang the door so I got up at 6:10pm and check the door to get the package.  No package, no note, no required signature.  Fedex insist it was delivered.   >:(

 :'(  This is very frustrating!! Not only did I loose my nicely redone Seth Laam seat but as well as the corbin seat pan and will either need to get a new one which i really don't want to deal with Corbin again or just sell the smuggler and go with a Russell again.  What is everyone's thoughts on this. :38:
Title: Re: Worse luck ever with new Seats
Post by: ZG on April 24, 2013, 03:00:00 pm
Check yer neighbors porch too, I've had FedEx do that twice to me, I get the "delivered" email, open door and nothing there, go to the neighbors porch and there it is...  ???
Title: Re: Worse luck ever with new Seats
Post by: cra-z1000 on April 24, 2013, 03:25:44 pm
I have the same address as someone in Denton (next city over ) and twice my packages were delivered there . You might call Fedex and suggest that as a possibility .
Title: Re: Worse luck ever with new Seats
Post by: PaleRider on April 24, 2013, 08:37:12 pm
Michael, I feel very badly for you :(
Title: Re: Worse luck ever with new Seats
Post by: TJ on April 24, 2013, 09:00:18 pm
I would find out which driver claims it was delivered and request to meet him/her with a Supervisor at their facility.   Maybe they can look at the route for that entire day and figure where it was dropped.  With their gadgets you would figure they do a lat/long gps location when they mark delivered.
Title: Re: Worse luck ever with new Seats
Post by: LSGiant on April 24, 2013, 10:40:48 pm
I live on xxx south x street and already have had to drive to xxx north x street to get my package.  As well as the house next door. Don't give up.
Title: Re: Worse luck ever with new Seats
Post by: notsluggo on April 24, 2013, 10:55:54 pm
Once upon a time - back around 1980 in Omaha - I worked as a drapery / blinds installer.
I was doing a job on S. 47th street - in a brown house - when i went out to lunch.
Came back from lunch to S 47th avenue - to a brown house - and knocked on the door to be let in.
Woman answers the door - i grab it and walk on in.
She was a bit shocked  :-\ - and I was totally embarassed.  :-[
Same corner / same color - one block apart.
Oops happens.  :-X
Title: Re: Worse luck ever with new Seats
Post by: smooth_operator on April 25, 2013, 12:16:18 am
Once upon a time - back around 1980 in Omaha - I worked as a drapery / blinds installer.
I was doing a job on S. 47th street - in a brown house - when i went out to lunch.
Came back from lunch to S 47th avenue - to a brown house - and knocked on the door to be let in.
Woman answers the door - i grab it and walk on in.
She was a bit shocked  :-\ - and I was totally embarassed.  :-[
Same corner / same color - one block apart.
Oops happens.  :-X

Was she Hot? :043:

Hopefully, the seat will be found safe and sound. Fed ex and UPS and USPS deliver about a trillion packages a day (mostly farkles to Connie owners) so mistakes are inevitable. I'm sure you'll get it soon.
Title: Re: Worse luck ever with new Seats
Post by: PaleRider on April 25, 2013, 01:00:01 am
Keep an eye on Craigs list just in case!
Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 25, 2013, 01:18:07 am
Well after a third attempt at contacting FedEx I was able to get an update on the seat.   :-\   The FedEx delivery driver admitted he made a mistake and delivered the package to the wrong address and was at this point trying to track it down.   >:(. I was advised by his boss that when the drivers deliver a package to the wrong address the drivers have 48hrs to investigate the mishap themselves, track down and locate the package, and then deliver it to the correct recipient.  So I guess there is still hope.   ???

I went to a few of the neighbors house and I have been watching eBay and Craigslist just in case but so far nothing.  Cross your fingers. ;)
Title: Re: Worse luck ever with new Seats
Post by: WaltR on April 25, 2013, 03:40:59 am
  Say what you will about the USPS, but my delivery gal knows my name and house.  In fact I would suspect the mixups you describe here would be much less frequent for the postal service unless dealing with big inner city metro area's with large apt buildings.
Title: Re: Worse luck ever with new Seats
Post by: gsun on April 25, 2013, 03:45:18 am
I ordered a manual a while ago and got an empty brown envelope with a note that said the contents went missing. Fill out this form and we will try and track it down. Right....
Title: Re: Worse luck ever with new Seats
Post by: TimR on April 25, 2013, 04:29:44 pm
Fed X tried to deliver a correct grade H&R M1 Garand I had ordered from the CMP but needed an adult signature. No one was home so they delivered it to the Police Department. Not a big deal since I worked there. 
Title: Re: Worse luck ever with new Seats
Post by: Bruiser on April 25, 2013, 07:20:02 pm
Aww that sucks!  Was it insured?  Does the whole COG network need to have a little chat w/ Fed EX?
Title: Re: Worse luck ever with new Seats
Post by: LakeTrax on April 25, 2013, 08:02:15 pm
Fed X tried to deliver a correct grade H&R M1 Garand I had ordered from the CMP but needed an adult signature. No one was home so they delivered it to the Police Department. Not a big deal since I worked there. 
Yeah, but it woulda been a BIG deal if someone like me just happened to be next door at the time of delivery. -"Oh, hello FedEx delivery man... What's that you say? You have an M1 Garand to deliver for Mr. TimR??? I suppose I can go ahead & sign for him..."  >:D Just imagine what my disappointment would have been though when I realized that it wasn't a Springfield or a Winchester...  :))


****Sorry to hear about your woes Saint_Arc. Your luck sounds to be about as good as mine! Hope you get your seat back soon & that it all works out...
Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 26, 2013, 01:15:25 am
Day 2:

Fedex still has not been able to locate my seat.  Was advised to contact Seth Laam so he can began the claim process since he was the last to ship it.   :'(  Very frustrating!!!  Good news though other packages order through revzilla arrived via fedex today in the mail.  Of all things to lose why could it not have been a pair of gloves or shoes!  >:(



Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 27, 2013, 01:32:49 pm
Update:

Fedex still has no idea where the package is and seems to want to just leave it at that.  Pretty sad. >:(

I spoke with Seth Laam last night so he can start the process for the claim paperwork.  Seth stated he was very sorry and will order a new seat pan from Corbin and then customize it again free of charge for me.  I gotta say this I was not expecting from him since it was not his fault FedEx miss delivered this package to begin with.  This here is a testament to Seth Laam's customer service and truly cares about his customers.   :You_Rock_Emoticon:

Prior to him stating he would fabricate a new seat for me free of charge I told him at this point I don't even want to deal with corbin and would probably pay out of pocket and just order a new Russell Day long seat to avoid dealing with corbin again.  That's when Seth stated he would handle it, pay for a pan from corbin and refabricate the seat for me.  Seth is the man!!   :great:
Title: Re: Worse luck ever with new Seats
Post by: Zarticus on April 27, 2013, 08:03:52 pm
That's great of him but at the same time do not let fedex off the hook. The bastards do this s*** more times than you realize. I thank god that the delivered my Corbin Smuggler last week without loosing it!!!.
Title: Re: Worse luck ever with new Seats
Post by: Dollartree on April 27, 2013, 11:03:34 pm
Update:

Fedex still has no idea where the package is and seems to want to just leave it at that.  Pretty sad. >:(

I spoke with Seth Laam last night so he can start the process for the claim paperwork.  Seth stated he was very sorry and will order a new seat pan from Corbin and then customize it again free of charge for me.  I gotta say this I was not expecting from him since it was not his fault FedEx miss delivered this package to begin with.  This here is a testament to Seth Laam's customer service and truly cares about his customers.   :You_Rock_Emoticon:

Prior to him stating he would fabricate a new seat for me free of charge I told him at this point I don't even want to deal with corbin and would probably pay out of pocket and just order a new Russell Day long seat to avoid dealing with corbin again.  That's when Seth stated he would handle it, pay for a pan from corbin and refabricate the seat for me.  Seth is the man!!   :great:

I have been on the fence about odering a Russel Day Long or Laam.  This comment (see above) made my decision.  I will call Seth Next week!!!!!!!!!
Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 28, 2013, 12:48:19 am
That's great of him but at the same time do not let fedex off the hook. The bastards do this s*** more times than you realize. I thank god that the delivered my Corbin Smuggler last week without loosing it!!!.

I'm still calling everyday and the claim should have already been made if Seth hasn't done it yet.  I just really want to be able to talk with this driver.  This whole thing stinks.   :sign0137: These guys aren't getting off this easy.  I will gladly be the thorn in there side.   :))
Title: Re: Worse luck ever with new Seats
Post by: Joe S. on April 28, 2013, 01:27:02 am
Seth is a really good guy.  When you get your claim money tip generously.
Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 29, 2013, 04:58:24 pm

I have been on the fence about odering a Russel Day Long or Laam.  This comment (see above) made my decision.  I will call Seth Next week!!!!!!!!!

Glad I can help.   ;)

Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 29, 2013, 05:23:46 pm
Update #3. 

Spoke with FEDEX today and was able to get the address of where the driver mis-delivered my package.  And here I was thinking finally, progress and hopefully the final step to getting my seat back, boy was I wrong.  I drove out to the address which is not to far from my house hoping to speak with the current residents and retrieve my seat.  One problem..........THERE IS NO SUCH ADDRESS  :c002:
The address the driver provided with me does not exist in the neighborhood and of course the driver is unavailable.  Just my luck. 

And i guess to add a little salt to this wound, Corbin will not sell seat pans alone and to just replace the seat alone will cost approximately $414.00 and will be about 3 to 4 weeks to make.  Last time they said this it took them 3 months to make.  What to do........... more than likely i will be posting the smuggler trunk up for sale.  This just makes me sick.   :'(

I was hoping to get some riding in prior to departing for Korea.   >:(
Title: Re: Worse luck ever with new Seats
Post by: S Smith on April 29, 2013, 06:01:18 pm
The shipment should have been covered by sufficient insurance of the value of the seat ( if not, shame on the shipper).  Packages handled by all the delivery services get lost and damaged all the time - just sucks that it was you this time.   I would not be driving around looking for my shipment. Instead I would be asking the shipper to place the undelivered shipment claim and either the shipping service finds it and delivers within an acceptable period or they pay the replacement value of the shipment.   Just my $0.02. YMMV.

Title: Re: Worse luck ever with new Seats
Post by: ZG on April 29, 2013, 08:25:05 pm
And i guess to add a little salt to this wound, Corbin will not sell seat pans alone and to just replace the seat alone will cost approximately $414.00 and will be about 3 to 4 weeks to make.  Last time they said this it took them 3 months to make.  What to do........... more than likely i will be posting the smuggler trunk up for sale.  This just makes me sick.   :'(

Sorry for your pains brother, that really sux...  :(

FWIW there's a Corbin seat for sale in the classifieds section on here, you might want to check that out...

If you opt to walk away and do decide to sell the smuggler trunk let me know, I might be interested in buying it from you.
Title: Re: Worse luck ever with new Seats
Post by: Saint_Arc on April 30, 2013, 12:06:50 am
And i guess to add a little salt to this wound, Corbin will not sell seat pans alone and to just replace the seat alone will cost approximately $414.00 and will be about 3 to 4 weeks to make.  Last time they said this it took them 3 months to make.  What to do........... more than likely i will be posting the smuggler trunk up for sale.  This just makes me sick.   :'(

Sorry for your pains brother, that really sux...  :(

FWIW there's a Corbin seat for sale in the classifieds section on here, you might want to check that out...

If you opt to walk away and do decide to sell the smuggler trunk let me know, I might be interested in buying it from you.

Thanks ZG, you'll be the first to know if I opt out of the smuggler.  ;)
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: Saint_Arc on April 30, 2013, 01:07:35 pm
Final Update:

So today I was finally able to talk with the FedEx driver who miss delivered my seat to the wrong address.  The driver apologized over and over and stated he wasn't sure of the address so he just guessed and left it at an address close to me.  He couldn't even give me the correct address he had delivered it too!!  Can you believe this guy!!   :38: 

So i spoke with the guys manager and told him what his driver told me, he was not happy.  I was finally able to get the driver to describe to me the house and knew right away which one it was and was able to retrieve the seat minutes later.   :)  What a headache.   :confuse:  My phone number was even on the package!!!   >:(

I am glad it is over with and I am notting having to fork out a lot of $$$ to get a new seat again. :clap:

Title: Re: LOCATED: Worse luck ever with new Seats
Post by: TimR on April 30, 2013, 01:30:23 pm
I'm glad your seat ordeal is over. I had a box of M/C parts  mis-delivered  by UPS. I found where they had delivered the parts. I went  to the address and was met by a non English speaking female. My Spanish doesn't cover motor cycle parts but was handed the box.

Be sure to let us know how you like the new seat.
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: ZG on April 30, 2013, 02:23:15 pm
Nice, I like happy endings!  :great:
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: PaleRider on April 30, 2013, 02:46:23 pm
I wonder why the driver did not go last week to the house and get it?
I would of have, on my own time!
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: reid53 on April 30, 2013, 05:50:41 pm
How do you like the seat?  :-\ :motonoises:
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: TJ on April 30, 2013, 06:54:00 pm
Great news but I am wondering why the resident who had the box never called Fedex or you as your number was on the box.  wtf

Post up some pics.   Another example of Seths customer service offering to replace it
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: Saint_Arc on April 30, 2013, 06:59:08 pm
How do you like the seat?  :-\ :motonoises:

I went riding on the new seat for about an hour and love it.  It is like a night and day difference from the original corbin seat to now.  Having owned several seats from different manufactures i must say this most reminds of my old Russell Day Long seat since Seth Laam re-worked it,  it's very comfortable.  I will provide a more detail review in a few days.    ;) 

Great news but I am wondering why the resident who had the box never called Fedex or you as your number was on the box.  wtf

Post up some pics.   Another example of Seths customer service offering to replace it

Yeah I was quite irritated with them about that.  He didn't even apologize.  I'll post up some pics here shortly.  :)
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: Samson on May 01, 2013, 01:04:13 am
What a story.  I get either Fed Ex or UPS everyday and last week there were 3 packages delivered from UPS and they just threw them in my driveway. I have a drive that is about 100 feet long and it looked like he tossed them out of the truck as he was driving by.

You have much more patience than I do. Glad you finally have your seat.
Title: Re: LOCATED: Worse luck ever with new Seats
Post by: gsun on May 01, 2013, 01:12:15 am
Great news but I am wondering why the resident who had the box never called Fedex or you as your number was on the box.  wtf


Can you say "craigslist"?