Author Topic: Where's Wal...I mean Seth Laam?  (Read 4680 times)

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Offline Shane1550

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Where's Wal...I mean Seth Laam?
« on: July 10, 2014, 02:12:22 am »
I have read in previous posts that Seth is hard to get a hold of sometimes, but over the past couple weeks he has not returned any phone calls or emails. Wondering if anyone has spoken to him? Maybe he has too many customers right now. I don't really want to take my Connie seat anywhere else since everyone raves about his work.

Offline Rock Woody

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Re: Where's Wal...I mean Seth Laam?
« Reply #1 on: July 10, 2014, 03:21:05 am »
Same here. I've been trying for the last few weeks to reach him unsuccessfully. Phone, e-mail, website, Facebook all with no luck.

Offline Speedy

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Re: Where's Wal...I mean Seth Laam?
« Reply #2 on: July 10, 2014, 10:25:07 am »
While I understand Seth makes a great product, but this lack of responsiveness will catch up to him.  I tried to buy a seat from him but he never responded to me so I ultimately went to a local custom shop.  It cost me more but it's fully custom and fits perfect.

Seth, maybe you should consider hiring an admin asst. that can answer the phone and reply to emails.  Then just raise your prices $25/seat to cover it.  I think your customers would appreciate better interaction in the way of hearing back on inquiries, I know I would have.
« Last Edit: July 10, 2014, 01:30:19 pm by Speedy »
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Offline MJinCP

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Re: Where's Wal...I mean Seth Laam?
« Reply #3 on: July 10, 2014, 03:53:04 pm »
While I understand Seth makes a great product, but this lack of responsiveness will catch up to him.  I tried to buy a seat from him but he never responded to me so I ultimately went to a local custom shop.  It cost me more but it's fully custom and fits perfect.

Seth, maybe you should consider hiring an admin asst. that can answer the phone and reply to emails.  Then just raise your prices $25/seat to cover it.  I think your customers would appreciate better interaction in the way of hearing back on inquiries, I know I would have.

Good suggestion, Speedy.  I'm having the same problem - no response.
Mike
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1983 GPz 550
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Offline killbilly

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Re: Where's Wal...I mean Seth Laam?
« Reply #4 on: July 10, 2014, 08:38:42 pm »
He tends to do a lot of touring rides in backcountry areas with little cell coverage. At least, that's what he told me.

Offline Matter

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Re: Where's Wal...I mean Seth Laam?
« Reply #5 on: July 10, 2014, 10:26:19 pm »
I talked to him last week.  He was on vacation and is now back to work.  Yeah it would be nice if he left a voice message but....my seat is being made so I ain't complaining!!! :beerchug:
If stupidity got us into this mess, then why can't it get us out? -- Will Rogers

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Offline Shane1550

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Re: Where's Wal...I mean Seth Laam?
« Reply #6 on: July 10, 2014, 11:22:02 pm »
I talked to him last week.  He was on vacation and is now back to work.  Yeah it would be nice if he left a voice message but....my seat is being made so I ain't complaining!!! :beerchug:

Thats awesome. I was hoping my butt would be enjoying my new Laam seat by now. I will try him again on Monday if I don't hear from him by then.

Offline el paso

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Re: Where's Wal...I mean Seth Laam?
« Reply #7 on: July 11, 2014, 10:53:59 am »
Hang in there Guys. His seat is definitely worth the wait. The more miles I put on my Laam seat the more I like it.

Offline blackwidow

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Re: Where's Wal...I mean Seth Laam?
« Reply #8 on: July 11, 2014, 08:46:50 pm »
Hang in there Guys. His seat is definitely worth the wait. The more miles I put on my Laam seat the more I like it.

SAME for me !

Offline Rock Woody

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Re: Where's Wal...I mean Seth Laam?
« Reply #9 on: August 04, 2014, 02:37:03 am »
I've tried contacting Seth through his website, facebook, and phone message to him on 7/17. Still no luck reaching him. It's good to be providing a service that you can turn down another $400 for a days work + materials. I hope to reach him soon  :'(

Offline Homer

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Re: Where's Wal...I mean Seth Laam?
« Reply #10 on: August 04, 2014, 12:45:55 pm »
I used the contact link from his website and received an email from him 2 weeks later. I followed up by filling out the questionnaire and another email, which he didn't respond to. However, he left his cell phone number in his email and he promptly answered when I called it. My seat is there right now. I think like most people have experienced, he has tons of work and keeping the business small. It would be nice if he hired someone to handle all the contacts and orders but it seems to be a one man show.
He is very nice to work with once you get hold of him.

Certainly more than I can say for Advanced Sport Touring.... >:(

Offline Rock Woody

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Re: Where's Wal...I mean Seth Laam?
« Reply #11 on: August 04, 2014, 04:14:43 pm »
Talked with Seth today! Very nice guy and sounds like my seat will be getting done in the next couple weeks. Just need to ship it out to him.  :great:

Offline Shane1550

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Re: Where's Wal...I mean Seth Laam?
« Reply #12 on: August 06, 2014, 09:51:06 pm »
I finally got a hold of him. Great first conversation. He said he would get me a stock seat for pretty cheap ( currently have a corbin) and then call me back. That was 3 weeks ago and now several phone calls with no call back. I know everyone raves about his work, but if this was any other company I think they would be out of business by now.  >:(

Offline Bergmen

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Re: Where's Wal...I mean Seth Laam?
« Reply #13 on: August 07, 2014, 04:55:08 pm »
This has convinced me to not try to get a seat from him. When he is on planet earth, lots of kudos. When he is orbiting around an unknown planet, lots of frustration.

As good as his seats seem to be with satisfied owners, I'm scratching his name off my list. I wanted to get a new seat before I leave for the Canadian border the week after Labor Day, can't trust his inconsistent contact reputation.

Dan
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Offline JPavlis_CA

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Re: Where's Wal...I mean Seth Laam?
« Reply #14 on: August 07, 2014, 05:03:26 pm »
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.
All God's male children tend to be low-life, sleaze-ball, early apexers - Terry Earwood, Chief Instructor, Skip Barber Racing School.

Offline Bergmen

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Re: Where's Wal...I mean Seth Laam?
« Reply #15 on: August 07, 2014, 05:14:21 pm »
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.

This is good to know, Jim. I've never had a custom seat made but I'll need to for the Feej.

It's about 3 hours, maybe a little more. Right into the furnace of California. I might if I knew he would be there. I am just uncomfortable with maybe getting something started and having him disappear.

We'll see, maybe I'll give him a call and try to set something up. A buddy of mine is heading out to Nebraska on his GW on Friday and maybe I'll head out of town with him on 20 and turn north on 5.

Dan
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--SPOOFAK Inventor--

Offline MJinCP

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Re: Where's Wal...I mean Seth Laam?
« Reply #16 on: August 07, 2014, 05:19:32 pm »
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.

That's what I plan on doing.  He's about 3 hours from me.  I have the seat, but need it lowered.  No question, it is a great seat - very comfortable for long days.  Just need mine 1"-2" lower.

Mike
2013 Concours 14
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1983 GPz 550
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Offline JPavlis_CA

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Re: Where's Wal...I mean Seth Laam?
« Reply #17 on: August 07, 2014, 05:27:04 pm »
Remember, he's still in the middle of his "high season" when he gets most of his work. Which also explains why it's so hard to reach him right now.

That begs the question, why do bikers wait for summer to have saddles built? Or is that they all bought new bikes and realized the need a better saddle?

I would ride over to see him, and then set up something for the fall.
All God's male children tend to be low-life, sleaze-ball, early apexers - Terry Earwood, Chief Instructor, Skip Barber Racing School.

Offline Bergmen

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Re: Where's Wal...I mean Seth Laam?
« Reply #18 on: August 07, 2014, 05:46:09 pm »
For the most part, my seat seemed very comfortable. Then it started to get hot and on my rides to Santa Clara (mostly on my return in the afternoon), the discomfort became a problem. Then, I planned the Canada trip and this is where I am. I am experimenting with different types of skivvies right now with some pretty good success.

I can make this work if I can't get a new seat before I go but it would be nice to ride in more comfort.

Dan
--2014 Yamaha FJR1300A--
--ZGRX 1200 Concours (sold)--
--SPOOFAK Inventor--

Offline dan4aspen

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Re: Where's Wal...I mean Seth Laam?
« Reply #19 on: August 07, 2014, 05:52:10 pm »
Another option is Mean City Cycles.  A buddy of mine referred me to them.  Reading their website is great reviews.  Looking at Seth's pricing, and theirs, it is about the same.  Called them yesterday.  They could set my appt up for end of August,  which is fine by me.  However, if you need it now, you can pay $100 extra to have it now.  They were very helpful and pleasant on the phone.  I own a C10.  My seat with dual heaters, 2 switches and dual temperature, double layer foam and a notch for my tailbone section was going to run $595, plus shipping both ways.  With only single temperature heaters, knock $100 off of price.  Their website is definitely worth a look.  My other inquiry to them was  about the driver backrest on the C10 in the picture, and they gave me the name of the company who sells them, and option to send to my house, or ship directly to them to be redone.   Also the company custom who sells them, custom make those to your specs as well.  Mean city would then make the hole for it to fit in. Haven't personally tried out their saddles yet, but came highly recommended.  Most likely will go with them, after hearing the issues with Seth.  HTH

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Offline JPavlis_CA

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Re: Where's Wal...I mean Seth Laam?
« Reply #20 on: August 07, 2014, 06:11:02 pm »
Dan - what I've found that works well, and better than any "riding" shorts I've tried, is being able to change the seating surface during long trips. I have a couple of full coverage sheepskin covers that I made from automotive bucket seat covers. Ride without it, and when things start to feel uncomfortable, throw it on - instant relief. Then when that starts to feel uncomfortable, remove it.

If you can't find one, there's always an Alaska Leather Buttpad...

http://www.alaskaleatheronline.com/servlet/StoreFront

I imagine, but have never tried, that a beaded seat cover would have the same effect.
All God's male children tend to be low-life, sleaze-ball, early apexers - Terry Earwood, Chief Instructor, Skip Barber Racing School.

Offline Bergmen

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Re: Where's Wal...I mean Seth Laam?
« Reply #21 on: August 07, 2014, 06:30:20 pm »
Good ideas Jim, thanks!

Dan
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Offline worncog

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Re: Where's Wal...I mean Seth Laam?
« Reply #22 on: August 07, 2014, 06:34:28 pm »
Beaded seat cover is great for rainy days. You don't sit in the 'wet spot'.  :popcorn:
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Offline Sailor_chic

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Re: Where's Wal...I mean Seth Laam?
« Reply #23 on: August 08, 2014, 11:58:15 am »
Yesterday I called Seth and he answered the phone on the 5th ring. He is very friendly and he seem to really know what is is talking about as far as our saddles. He will be doing my seat very soon. He told me to enjoy ridding this weekend and then send it to him. He said that he has about 3-5 day turn-around day after he receives the seat.
Nicole     Port St Lucie, FL.
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Offline CM

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Re: Where's Wal...I mean Seth Laam?
« Reply #24 on: August 08, 2014, 08:18:37 pm »
I have been riding on my Seth Laam seat for a week now and have been very happy.  It's comfortable and the slope being gone that pushed me onto the tank is great. I did wait couple months after submitting order before my seat was put in the process. When he contacted me he stated his email had been hacked and my order had got lost was reason for the long wait.  I shipped him my seat from AL and it was done and back to me in 2 weeks.  The typically shipping time from AL to CA is forever unless you send it over night.  So the most of it was shipping time. He was very nice and good to talk to.  The seat looks great and I would recommend his seat.