Concours Owners Group (COG) Forum

Concours 14 Discussion (C14 / ZG1400 / 1400GTR) => Accessories C14 => Topic started by: Shane1550 on July 10, 2014, 02:12:22 am

Title: Where's Wal...I mean Seth Laam?
Post by: Shane1550 on July 10, 2014, 02:12:22 am
I have read in previous posts that Seth is hard to get a hold of sometimes, but over the past couple weeks he has not returned any phone calls or emails. Wondering if anyone has spoken to him? Maybe he has too many customers right now. I don't really want to take my Connie seat anywhere else since everyone raves about his work.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Rock Woody on July 10, 2014, 03:21:05 am
Same here. I've been trying for the last few weeks to reach him unsuccessfully. Phone, e-mail, website, Facebook all with no luck.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Speedy on July 10, 2014, 10:25:07 am
While I understand Seth makes a great product, but this lack of responsiveness will catch up to him.  I tried to buy a seat from him but he never responded to me so I ultimately went to a local custom shop.  It cost me more but it's fully custom and fits perfect.

Seth, maybe you should consider hiring an admin asst. that can answer the phone and reply to emails.  Then just raise your prices $25/seat to cover it.  I think your customers would appreciate better interaction in the way of hearing back on inquiries, I know I would have.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: MJinCP on July 10, 2014, 03:53:04 pm
While I understand Seth makes a great product, but this lack of responsiveness will catch up to him.  I tried to buy a seat from him but he never responded to me so I ultimately went to a local custom shop.  It cost me more but it's fully custom and fits perfect.

Seth, maybe you should consider hiring an admin asst. that can answer the phone and reply to emails.  Then just raise your prices $25/seat to cover it.  I think your customers would appreciate better interaction in the way of hearing back on inquiries, I know I would have.

Good suggestion, Speedy.  I'm having the same problem - no response.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: killbilly on July 10, 2014, 08:38:42 pm
He tends to do a lot of touring rides in backcountry areas with little cell coverage. At least, that's what he told me.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Matter on July 10, 2014, 10:26:19 pm
I talked to him last week.  He was on vacation and is now back to work.  Yeah it would be nice if he left a voice message but....my seat is being made so I ain't complaining!!! :beerchug:
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Shane1550 on July 10, 2014, 11:22:02 pm
I talked to him last week.  He was on vacation and is now back to work.  Yeah it would be nice if he left a voice message but....my seat is being made so I ain't complaining!!! :beerchug:

Thats awesome. I was hoping my butt would be enjoying my new Laam seat by now. I will try him again on Monday if I don't hear from him by then.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: el paso on July 11, 2014, 10:53:59 am
Hang in there Guys. His seat is definitely worth the wait. The more miles I put on my Laam seat the more I like it.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: blackwidow on July 11, 2014, 08:46:50 pm
Hang in there Guys. His seat is definitely worth the wait. The more miles I put on my Laam seat the more I like it.

SAME for me !
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Rock Woody on August 04, 2014, 02:37:03 am
I've tried contacting Seth through his website, facebook, and phone message to him on 7/17. Still no luck reaching him. It's good to be providing a service that you can turn down another $400 for a days work + materials. I hope to reach him soon  :'(
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Homer on August 04, 2014, 12:45:55 pm
I used the contact link from his website and received an email from him 2 weeks later. I followed up by filling out the questionnaire and another email, which he didn't respond to. However, he left his cell phone number in his email and he promptly answered when I called it. My seat is there right now. I think like most people have experienced, he has tons of work and keeping the business small. It would be nice if he hired someone to handle all the contacts and orders but it seems to be a one man show.
He is very nice to work with once you get hold of him.

Certainly more than I can say for Advanced Sport Touring.... >:(
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Rock Woody on August 04, 2014, 04:14:43 pm
Talked with Seth today! Very nice guy and sounds like my seat will be getting done in the next couple weeks. Just need to ship it out to him.  :great:
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Shane1550 on August 06, 2014, 09:51:06 pm
I finally got a hold of him. Great first conversation. He said he would get me a stock seat for pretty cheap ( currently have a corbin) and then call me back. That was 3 weeks ago and now several phone calls with no call back. I know everyone raves about his work, but if this was any other company I think they would be out of business by now.  >:(
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Bergmen on August 07, 2014, 04:55:08 pm
This has convinced me to not try to get a seat from him. When he is on planet earth, lots of kudos. When he is orbiting around an unknown planet, lots of frustration.

As good as his seats seem to be with satisfied owners, I'm scratching his name off my list. I wanted to get a new seat before I leave for the Canadian border the week after Labor Day, can't trust his inconsistent contact reputation.

Dan
Title: Re: Where's Wal...I mean Seth Laam?
Post by: JPavlis_CA on August 07, 2014, 05:03:26 pm
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Bergmen on August 07, 2014, 05:14:21 pm
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.

This is good to know, Jim. I've never had a custom seat made but I'll need to for the Feej.

It's about 3 hours, maybe a little more. Right into the furnace of California. I might if I knew he would be there. I am just uncomfortable with maybe getting something started and having him disappear.

We'll see, maybe I'll give him a call and try to set something up. A buddy of mine is heading out to Nebraska on his GW on Friday and maybe I'll head out of town with him on 20 and turn north on 5.

Dan
Title: Re: Where's Wal...I mean Seth Laam?
Post by: MJinCP on August 07, 2014, 05:19:32 pm
Dan - what are you, about two hours from his place? Just ride over there, visit with him awhile, get a feeling for him and his work, and then set up an appointment. The ride over there alone will be worth it.

I had a chance to spend about 1500 miles on one of his saddles. As soon as I can arrange it, I plan on riding up and having him build one to fit. I've done the Russell-Baldwin-Sargent-Corbin dance, and won't consider anybody but Seth to build me a saddle.

That's what I plan on doing.  He's about 3 hours from me.  I have the seat, but need it lowered.  No question, it is a great seat - very comfortable for long days.  Just need mine 1"-2" lower.

Title: Re: Where's Wal...I mean Seth Laam?
Post by: JPavlis_CA on August 07, 2014, 05:27:04 pm
Remember, he's still in the middle of his "high season" when he gets most of his work. Which also explains why it's so hard to reach him right now.

That begs the question, why do bikers wait for summer to have saddles built? Or is that they all bought new bikes and realized the need a better saddle?

I would ride over to see him, and then set up something for the fall.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Bergmen on August 07, 2014, 05:46:09 pm
For the most part, my seat seemed very comfortable. Then it started to get hot and on my rides to Santa Clara (mostly on my return in the afternoon), the discomfort became a problem. Then, I planned the Canada trip and this is where I am. I am experimenting with different types of skivvies right now with some pretty good success.

I can make this work if I can't get a new seat before I go but it would be nice to ride in more comfort.

Dan
Title: Re: Where's Wal...I mean Seth Laam?
Post by: dan4aspen on August 07, 2014, 05:52:10 pm
Another option is Mean City Cycles.  A buddy of mine referred me to them.  Reading their website is great reviews.  Looking at Seth's pricing, and theirs, it is about the same.  Called them yesterday.  They could set my appt up for end of August,  which is fine by me.  However, if you need it now, you can pay $100 extra to have it now.  They were very helpful and pleasant on the phone.  I own a C10.  My seat with dual heaters, 2 switches and dual temperature, double layer foam and a notch for my tailbone section was going to run $595, plus shipping both ways.  With only single temperature heaters, knock $100 off of price.  Their website is definitely worth a look.  My other inquiry to them was  about the driver backrest on the C10 in the picture, and they gave me the name of the company who sells them, and option to send to my house, or ship directly to them to be redone.   Also the company custom who sells them, custom make those to your specs as well.  Mean city would then make the hole for it to fit in. Haven't personally tried out their saddles yet, but came highly recommended.  Most likely will go with them, after hearing the issues with Seth.  HTH

http://www.meancitycycles.com/index.php?option=com_zoo&view=category&Itemid=226 (http://www.meancitycycles.com/index.php?option=com_zoo&view=category&Itemid=226)
Title: Re: Where's Wal...I mean Seth Laam?
Post by: JPavlis_CA on August 07, 2014, 06:11:02 pm
Dan - what I've found that works well, and better than any "riding" shorts I've tried, is being able to change the seating surface during long trips. I have a couple of full coverage sheepskin covers that I made from automotive bucket seat covers. Ride without it, and when things start to feel uncomfortable, throw it on - instant relief. Then when that starts to feel uncomfortable, remove it.

If you can't find one, there's always an Alaska Leather Buttpad...

http://www.alaskaleatheronline.com/servlet/StoreFront (http://www.alaskaleatheronline.com/servlet/StoreFront)

I imagine, but have never tried, that a beaded seat cover would have the same effect.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Bergmen on August 07, 2014, 06:30:20 pm
Good ideas Jim, thanks!

Dan
Title: Re: Where's Wal...I mean Seth Laam?
Post by: worncog on August 07, 2014, 06:34:28 pm
Beaded seat cover is great for rainy days. You don't sit in the 'wet spot'.  :popcorn:
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Sailor_chic on August 08, 2014, 11:58:15 am
Yesterday I called Seth and he answered the phone on the 5th ring. He is very friendly and he seem to really know what is is talking about as far as our saddles. He will be doing my seat very soon. He told me to enjoy ridding this weekend and then send it to him. He said that he has about 3-5 day turn-around day after he receives the seat.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: CM on August 08, 2014, 08:18:37 pm
I have been riding on my Seth Laam seat for a week now and have been very happy.  It's comfortable and the slope being gone that pushed me onto the tank is great. I did wait couple months after submitting order before my seat was put in the process. When he contacted me he stated his email had been hacked and my order had got lost was reason for the long wait.  I shipped him my seat from AL and it was done and back to me in 2 weeks.  The typically shipping time from AL to CA is forever unless you send it over night.  So the most of it was shipping time. He was very nice and good to talk to.  The seat looks great and I would recommend his seat. 
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Hazy on August 08, 2014, 08:35:38 pm
I ordered my seat and back rest from Seth and I like it a lot. I sent my seat to me in a timely fashion but he didn't send the backrest. I call, and I call, and I call and nothing. I email, I do his contact page. Nothing.2 weeks later I call and he actually picks up the phone. Tells me he was waiting on zippers and they should be in tomorrow. I say great and leave it at that. A week goes by and nothing on the porch. So I call and call and call and nothing. Finally get hold of him and he apologies that he forgot about my backrest. A few days later it arrives in the mail.

I took about a month after the seat for my back rest to arrive.

It says on his website that he'll do free adjustments to the seat. I don't dare send it back to him because God knows when and if I'll ever get it back.

So bottom line, yes, great product, but some of the worst customer service I've ever experienced.   :(
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Iowarider on August 09, 2014, 07:22:13 pm
One day a couple of years ago, I was traveling on my C10 from Iowa to Florida and felt the need to find something different to place under my butt due to it's painful state of things.  Pulled into a Walmart in Nashville and came out with an ATV gel gel seat for about $25 and after a quick cut down to the approximate size of my seat off I went and much to my amazement, the rest of the ride was relatively pain-free.  I still have the Wally World gel seat and it's my secret weapon on long trips.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Shane1550 on August 12, 2014, 01:33:51 pm
Finally got back in touch with Seth. He appologized for the delay but said he has been extremely busy and had not yet been able to start on my seat.  >:(  Supposed to hear back from him again today to pin down an exact start date so we will see if that happens. He seems to be rather disorganized, I could hear him on the phone moving things around and shuffling papers to find my order. I think if he had an office assistant, it would make a world of difference. The added cost would be ofset by gaining additional customers.  :beerchug: btw once I get the Laam seat I will be selling my non heated Corbin to anyone that's interested.  ;D
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Rock Woody on August 12, 2014, 11:41:36 pm
Finally got back in touch with Seth. He appologized for the delay but said he has been extremely busy and had not yet been able to start on my seat.  >:(  Supposed to hear back from him again today to pin down an exact start date so we will see if that happens. He seems to be rather disorganized, I could hear him on the phone moving things around and shuffling papers to find my order. I think if he had an office assistant, it would make a world of difference. The added cost would be ofset by gaining additional customers.  :beerchug: btw once I get the Laam seat I will be selling my non heated Corbin to anyone that's interested.  ;D

Did you send him a seat to modify? Mine is scheduled to arrive at his place tomorrow and he thought it would take him a few days to complete and ship back.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Sailor_chic on August 18, 2014, 03:18:33 pm
I sent my seat to Seth and he received it on Saturday. I spoke with him on the phone this morning and he is going to put my seat into production today. He said it should be completed by morning tomorrow and will be shipped out ASAP And I can expect it to be back at my house next Monday. His turn-around time is very quick!
Shipping from FL to CA and then back is the biggest time factor here.
From our conversation we had, this seat is going to be custom made to fit my dimensions. I'm quite excited!
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Rock Woody on August 19, 2014, 12:47:31 am
Seth received my seat last Wednesday/Thursday. I talked with him this morning as my seat was the first of the day to be built :great:!

He finished it today and it's on it's way back  :). I Went with the carbon vinyl and titanium stitching after talking with Seth and looking at his Facebook page pictures. Looking forward to getting it soon as I've been without a seat for 2 weekends now and up here in northern Ohio that's an eternity with our short riding season!
Title: Re: Where's Wal...I mean Seth Laam?
Post by: J-Dawg on September 21, 2014, 05:58:28 pm
I had Seth build my seat and 4500 miles later I still get monkey butt'.
He told me if its not working for me to call him and he will re-do it.
Like the rest of you I cant contact him so mid October I have a ride in
appointment at Russell. I Know I will spend more but his seat has
limited my riding.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Arabian Red on September 21, 2014, 09:00:38 pm
Like anyone else all I can do is recount my experience with Seth Laam. I texted him about 3 weeks ago and about three days later he called me asking what I was looking for in a new seat. I told him and we agreed to meet last weekend for an appointment. Lets just say that stock seats are just that, Stock. Run of the mill mass produced parts made to be used by anyone. Well I left LA on Friday getting into Redding that knight and was in physical pain from that seat when I got to the hotel. Met Seth at the appointed time and he began the process of building my seat. This next statement you may not believe but I let his shop at 11:00am Sat. and got home east of LA at about 8:30 pm a little over 600 miles stopping only for a sandwich and fuel stops. When I got home I literally felt as though I could go another couple of hundred miles more. I think he hit the mark on my seat and if I had to have another seat made at some point he is where I will be going. Enough said.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Matter on September 24, 2014, 12:18:32 am
This has convinced me to not try to get a seat from him. When he is on planet earth, lots of kudos. When he is orbiting around an unknown planet, lots of frustration.

As good as his seats seem to be with satisfied owners, I'm scratching his name off my list. I wanted to get a new seat before I leave for the Canadian border the week after Labor Day, can't trust his inconsistent contact reputation.

Dan
Then don't.  You might be happier with an off the shelf seat from Corbin or Sargent anyway.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Bergmen on September 24, 2014, 03:15:17 pm
This has convinced me to not try to get a seat from him. When he is on planet earth, lots of kudos. When he is orbiting around an unknown planet, lots of frustration.

As good as his seats seem to be with satisfied owners, I'm scratching his name off my list. I wanted to get a new seat before I leave for the Canadian border the week after Labor Day, can't trust his inconsistent contact reputation.

Dan
Then don't.  You might be happier with an off the shelf seat from Corbin or Sargent anyway.

Things seemed to have changed a lot since I wrote that. It looks like he is much more attentive to customers (and potential customers) now, many positive reports of interacting with Seth. Also, many reports of happy owners.

I'll give him a try.

Dan
Title: Re: Where's Wal...I mean Seth Laam?
Post by: dan4aspen on September 24, 2014, 05:49:20 pm
But to point out, most people who have been happy with him lately live locally to him.  Ride in and talking to him is just not possible, or feasible for most of us.  He seems attentive to the locals.   That doesn't do anything for us not in or near California.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: seagiant1 on September 24, 2014, 06:19:02 pm
But to point out, most people who have been happy with him lately live locally to him.  Ride in and talking to him is just not possible, or feasible for most of us.  He seems attentive to the locals.   That doesn't do anything for us not in or near California.

  Hi,
        Well...Uh,I live in central Florida! I talked to Seth he told me how to pack the seat to send him, that would save me money in shipping. Which it did,I sent the seat, called Seth again to confirm what he was going to do. This was Custom as I am big and tall. Everything ironed out and less than a week and had my seat back on the bike! Probably 11 or 12 days start to finish! :great:
Title: Re: Where's Wal...I mean Seth Laam?
Post by: Sailor_chic on September 25, 2014, 11:46:08 am
My story is almost identical to seagiant's. I love in South Florida and From the time I shipped my seat until it was returned was 14 days. This is calendar day not business days. Rather impressive IMO.
Title: Re: Where's Wal...I mean Seth Laam?
Post by: mattchewn on September 25, 2014, 11:52:05 am

I'm in Maryland. Out and back in 5 days to/from Seth! I paid for overnite shipping on Mon. He reworked it on Wed, sent it out overnite on Thurs. I had it Fri!
Only cost about 60$ more total.
Matt