Author Topic: Online Store - can't use credit card  (Read 604 times)

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Offline Greenie

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Online Store - can't use credit card
« on: January 27, 2017, 08:30:04 pm »
I wanted a couple of T shirts, two tries with the credit card - timed out. Is there an email contact to who's taking care of the store?

Thanks,

Bill

Offline fred-houston

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Re: Online Store - can't use credit card
« Reply #1 on: January 27, 2017, 08:36:52 pm »
The Merchandise Officer has no control over the processing of Credit Cards.  Our IT Officer would be the one that would need to look into it.  I will shoot him an email to advise him of the situation.
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Offline DoerOfThings

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Re: Online Store - can't use credit card
« Reply #2 on: January 27, 2017, 10:11:50 pm »
try it again, I just ordered another sticker to test it, and it went through for me.
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Offline Greenie

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Re: Online Store - can't use credit card
« Reply #3 on: January 27, 2017, 10:30:22 pm »
I tried the wife's card and it went through fine. My card is fine too, maybe there was a glitch this afternoon.
Thanks, I'm all set now.

Offline fish

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Re: Online Store - can't use credit card
« Reply #4 on: March 16, 2017, 08:15:08 pm »
I wish they would up the years expiration  dates, so gift cards can be used, most gifts cards expire 2025
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Offline S Smith

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Re: Online Store - can't use credit card
« Reply #5 on: March 17, 2017, 12:28:08 pm »
I tried the wife's card and it went through fine. My card is fine too, maybe there was a glitch this afternoon.
Thanks, I'm all set now.

I recall Colin explaining a while back that the credit card processing gateway the club uses with it's merchant account was configured to the most stringent validation to minimize transaction fees the club could incur for declined cards. This means the card holder's info entered at time of sale (name, address, zip, phone, etc) must match exactly with what is listed with the card issuer. Most often it is a mismatch of info that causes cards not to be accepted.

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There is more to be gained by members raising hands saying "I'll do that" instead of pointing fingers saying "nobody's doing that."