Author Topic: Brand new 2012 ABS problems out of the box  (Read 3101 times)

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Offline 8wire

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Brand new 2012 ABS problems out of the box
« on: May 01, 2012, 03:51:23 pm »
Hello everyone, I am a new member to COG and this is my first post. I just purchased a brand new 2012 ABS with 1 mile on it. So far in the two and a half weeks of owning it I have had to take it in to the dealership twice for repairs. The first one was I brought it home the first day and parked it in my driveway and noticed it was leaking oil. It was minor but not what I wanted to see being brand new. I called the dealership and they had me bring it in first thing the next morning. It turns out there was an O-ring that had the edge nipped off ever so slightly. So slightly I had to really look to see it. I am guessing it was damaged during assembly inadvertently. So with a new O-ring installed I am on my way after about two hours at the dealership. At this point I am thinking there will be a few quirks to work out and I would just take it all in stride. Later that day I took it out for my first ride which was about 40 miles and I loved every minute of it. I could not be happier with the bike and my decision to buy it. After the ride I park it in my garage and I can't wait till the next weekend to go out for another ride. In the middle of the week after work I go out to my garage to marvel at my new bike and notice another leak. This time it was towards the rear of the bike and on one side. I took me a while to figure out where it was coming from since the fluid was so clear.  It turns out it was hydraulic fluid from the rear preload adjuster. I call up the dealership and take it in the following Saturday. The mechanic looks it over and tells me it is the preload adjuster and where it is leaking from is not a serviceable part. He tells me he will have to order a new rear shock assembly and highly recommends not riding the bike since it was beginning to leak without any load on the rear tire. I agreed with him and had to leave my bike and get a ride home from a friend. The dealership said it might be able to get the part in and have it repaired so I can go riding the following weekend. I am not holding my breath since the have to order the part. So to summarize I have been the proud owner of a Concours for over two weeks and have ridden it only once that was not to or from the dealership. I am somewhat concerned I may be the proud owner of a lemon. Has anyone else had such issues right out of the box?

Offline Bourne2Ride

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Re: Brand new 2012 ABS problems out of the box
« Reply #1 on: May 01, 2012, 04:00:03 pm »
First off, welcome to the forums, second, sorry to hear the trouble.
I've owned my 2011 for one year and 12K miles with out any trouble at all. The assembly was flawless, and the bike purr's like a kitten at idle, and roars like a lion at WOT. I've started to do my own service on her instead of going to the dealer service. I just changed out the OEM Battleaxe's for Michelin PR3s, and the handling has improved greatly.
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Offline elektra

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Re: Brand new 2012 ABS problems out of the box
« Reply #2 on: May 01, 2012, 05:02:47 pm »
Sorry to hear about your problems. Although painful, they don't sound too serious. The oil leak, although you didn't mention where, was a pretty minor fix. The rear shock may have just been a bad part received from one of their suppliers. Very rare to hear of these difficulties. Replacing the shock, providing they can get the part sooner rather than later, is also not a major repair. I think your troubles will be behind you once the shock is replaced. You will then have the opportunity to enjoy the best sport touring bike on the market. Keep us informed as to the repairs and anything else that may arise. Keep your chin up, life is full of little surprises.
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Offline Cap'n Bob

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Re: Brand new 2012 ABS problems out of the box
« Reply #3 on: May 01, 2012, 09:37:05 pm »
 All manufacturers make good dependable bikes. And unfortunately they all make some bikes that do require some kind of repair. But the truth be told they also all probably make a few lemons now and then. It's just the nature of the beast in vehicle manufacturing motorcycles. Hopefully your situation will be limited to just these two episodes. And hopefully the rear shock will be replaced quickly. And hopefully you'll just be enjoying your bike without any hassles after that.  :)

Offline ConnieFan

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Re: Brand new 2012 ABS problems out of the box
« Reply #4 on: May 02, 2012, 01:33:19 am »
Be patient and make extra sure to keep all the paperwork associated with the issues.  You might even consider sending Kawasaki USA a note detailing your woes.  If you do it informatively and w/o being a demanding a-hole about it, you might even come away with some kind of freebie for your troubles. 

Good luck!
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Offline garyp

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Brand new 2012 ABS problems out of the box
« Reply #5 on: May 02, 2012, 02:31:43 am »
Sorry to hear about your troubles.  I got my 2012 brand new a few weeks ago and everything has been great, except for the new tire due to a large nail!  I agree with those who say hang in there all will be fine these bikes are great.  However, knowing how much cash you had to lay out I would not be too happy right now if I were you.  I think this is just a speed bump and you have lots of great miles ahead.

Offline Mad River Marc

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Re: Brand new 2012 ABS problems out of the box
« Reply #6 on: May 02, 2012, 04:03:18 am »
First off welcome to the club :)

My 2010 has been great, but that said any bike can have issues,  hopefully once they replace the shock that will be the end of it and the start of many many miles of enjoyable riding :)
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Offline S Smith

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Re: Brand new 2012 ABS problems out of the box
« Reply #7 on: May 02, 2012, 08:42:35 am »
Hi Eric - welcome to the forum.  It is unfortunate that you had 2 issues that laid  up the bike in such a short  time of ownership. Based on others experiences this seems more the exception than the norm. Hopefully you have a good dealer who will resolve the current problem and you will be on your way to many trouble free miles very soon. 

In the mean time, be sure to browse the entire COG web site (not just the  forum) and check out the club in more detail.  The COG Northwest Area is fairly active with several rallies, rides, and other activities. Join in on the fun and you may find you too will want to become a full member of the club and get your very own COG # to display as part of your profile.
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Offline Kinetic1

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Re: Brand new 2012 ABS problems out of the box
« Reply #8 on: May 02, 2012, 09:25:58 am »
Welcome to the club. Sorry you're having issues. Once they get these few little (and really they are little in the grand scheme of things) issues worked out you should be fine. I understand your frustration but hang in there and you will soon be enjoying one of the greatest bikes made.

I will warn you about the dreaded disease that comes with this bike though. It's called farkleitis, early symptoms include a desire to wander through the post pics of your connie thread "just to see" what others have done. Next you will be wandering around on the accessories board looking at how much some of this stuff is and researching options....just for grins of course. This will be followed by a small purchase of a highly recommended product, something simple like, oh I don't know, perhaps a set of grip buddies. then you will see what a nice little addition they are and think to yourself, "well, I really should do something to protect that big expensive radiator". You will figure out that there are lots of options out there and buy one. Your wife or significant other will start looking over your shoulder while you are on the computer at this point.  While you are thinking about protecting her you will stumble upon several versions of tip over protection. Of course you HAVE to have tip over protection. Then while you are contemplating which of the 5 or 10 options you want to go with on protection while on a long ride you will notice your butt is starting to hurt. This will make you make a mental note to look when you get home for seat options. While you are making the final blast down the freeway on your way home you will think it seems a bit windy and wonder what is available for extra wind protection and it sure would be nice to have someplace else to put your feet too. And you know what, maybe you do need a top case for extra storage and a nice backrest for your passenger, of course that means you will need to figure out a way to mount the top case securely because the stock plastic rack just makes you nervous. You know what, it seemed like you had to downshift one too many times to get around that semi truck as fast as you wanted and you will have to look at power upgrades soon as well. You will get home from your ride and sit down on front of your computer, just for research of course. And when you stop looking because you have to pee you will realize you have been on the COG forum wandering around for 3 hours and 29 minutes and the scratch paper you keep next to your computer will have numbers written all over it. You will do the math and figure out your motorcycle just got a whole lot more expensive than you thought it was going to be and your significant other will looking at you like you lost your mind when you tell her you need another $2500 out of savings for farkles. She will then really look at you funny and say "what is a farkle, and why do you need them? they seem awful expensive." She will still think you are nuts when you explain it to her but she will concede and say "okay Honey, buy what you need just don't buy it all at once". Then the arduous process of figuring out what order to do it all in begins. You will second guess yourself a thousand times, your sleep pattern will be messed up by the whirring in your head trying to figure out what to do first. You will be sleep deprived and worn out and think to yourself, "man, I really need to go for a ride to relax a little". This of course starts the process all over again but you will realize the Concours is pretty darn good the way it is and waiting for a farkle or two is no big deal. She is still a ball to ride just the way she is.

Ride well my friend. You are going to love this motorcycle once you actually get to ride her a bit.
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Offline 8wire

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Re: Brand new 2012 ABS problems out of the box
« Reply #9 on: May 02, 2012, 04:42:58 pm »
Thank you all for your replies and support. I feel better that the issues I am having don’t seem to be typical.
And yes farkletis has already began to affect me. lol  :)

Offline joe in calif

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Re: Brand new 2012 ABS problems out of the box
« Reply #10 on: May 03, 2012, 01:05:42 pm »
Welcome to the forum. Good luck in the future with your new bike. Hopefully all your problems are taken care of now. Now, if your dealer really wanted to please you they could have taken a unit from another bike that have on the floor to repair yours and put the unit they ordered on the new bike when it comes in. I have seen a couple dealers do that in the past.
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Offline Texas Concours14

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Re: Brand new 2012 ABS problems out of the box
« Reply #11 on: May 03, 2012, 01:40:38 pm »
Kinetic1, you nailed it! My experience exactly. After 3 grand in farkles it is getting increasingly difficult to justify to the CFO the "need" for yet another purchase ("that $500 Escort radar detector could be used for car trips too").  Newbies, you have been warned.
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Offline 8wire

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Re: Brand new 2012 ABS problems out of the box
« Reply #12 on: May 14, 2012, 07:47:37 pm »
Update: I finally got my bike back from the dealership on Friday and was able to take it for a ride this weekend. So far other than the time lost everything has been handled under warranty. The dealer (Lynnwood Motoplex) has been great through all of this. You could tell the guys there were really sympathetic and tried everything they could do to make sure I was happy.  So far so good and with no issues to report I hope the next time I see the dealer is to get my oil changed for the first time and not any sooner.  Now that I have worn the shine off the tires I am ready to take it out and have a little more fun but at the rate I am going it might take a while to get past the break in period.  ;)

Offline TimR

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Re: Brand new 2012 ABS problems out of the box
« Reply #13 on: May 14, 2012, 09:45:23 pm »
Eric, welcome to the Forum. It sounds like your Connie is being a bit of a brat. The C14 is a worthwhile machine and I would expect the smile on your face will grow as you get some miles on it. I know your smile will be huge once you get the stones off. I got rid of my stones at 3K and put on PR2's. Good Lord what a difference. It was like I bought a new bike. My 14 was now well behaved and confidence level increased several times over. The current PR 2's are getting a little thin looking after almost 14K in the mile deprtment.

I have to echo what C Smith said. The Norwet has a great bunch of guys and active on doing some rides. The Bun Cooler is coming up in ID. It's a fun ride and the food is pretty good.

Right after I got my 09, I used the Bun Cooler as a guest to see if this was the sort I wanted to hang out with and I had a blast. I have yet to meet a Cogger I didn't like.  Needless to say I joined up and am happy I did.  Lots and Lots of kn owedgable people here who give sound advice on the bike.

Hope to see you out there. TimR
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Offline RideBellChain

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Re: Brand new 2012 ABS problems out of the box
« Reply #14 on: May 17, 2012, 04:59:02 pm »
Hi, and welcome to the forum...as you can see, lots for friendly folks here.  It really sucks to buy anything and have nagging problems from the start...but I think you're going to be good from here on...  Metric bikes in general are well made and of high quality. The first (and maybe even the second) were final assembly issues that could happen to anyone at any time.  It shouldn't reflect on the quality of the bike.

I now have 2400 miles on my 2012, and I love it more every day.  My poor full-dresser hasn't left the garage in weeks, as I just want to jump on this Kawi and twist the throttle!

Be careful with the farkleitis!  It's very catchy..

Welcome!
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breaker19

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Re: Brand new 2012 ABS problems out of the box
« Reply #15 on: May 23, 2012, 05:33:23 pm »
All manufacturers make good dependable bikes. And unfortunately they all make some bikes that do require some kind of repair. But the truth be told they also all probably make a few lemons now and then. It's just the nature of the beast in vehicle manufacturing motorcycles. Hopefully your situation will be limited to just these two episodes. And hopefully the rear shock will be replaced quickly. And hopefully you'll just be enjoying your bike without any hassles after that.  :)

You're right, Bob. I know from experience. My Harley Ultra-Classic I had (the one that caught fire) was clearly built either Monday at 8am or Friday at 4pm. Lotsa problems. Knock on wood, no issues with the Connie.

Offline Alekkas

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Re: Brand new 2012 ABS problems out of the box
« Reply #16 on: May 26, 2012, 12:12:04 am »
The issues here don't sound like a lemon to me.

A pinched o ring - can happen.  Bad shock to be completely replced by a new one - can happen.

These types of things that only show up after some use happen and that's why there are warrantees. 

The "bath tub curve" shows that this is common (relatively) for any manufactured item.  I think you are a long ways away from needing to about this bike being a lemon!   ;D
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