Author Topic: Got my new (under warranty) cams...  (Read 4768 times)

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Offline coffee_brake

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Got my new (under warranty) cams...
« on: October 15, 2008, 01:14:00 pm »
...and as usual, I am sorely disappointed with the shop. It sounds awful. I had to pull out a wrench to tighten fairing fasteners before I could ride it. The left upper fairing isn't even in its brackets, it's just being held on by the side fairing. They cut my wires to the auxiliarly lights somehow (didn't see that till I got home) and there is a very loud rattle under the dash that wasn't there before. It has serious vibrations now. I've been riding the Harley while this was in the shop, I'm sure I'm not imagining the noise and vibrations!    I think they didn't put the engine guards back on right, they're touching the plasic now.  Where is the service manager? On honeymoon. I'm stuck with this for a couple weeks!    I thought a real shop would do a better job. Now I just wish I'd done it myself.  By the way...I have to do break-in again. What's the limit on the RPMs, I forgot.  
Jenn in "Chaahlston, y'all...."

Offline Steve in Sunny Fla

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« Reply #1 on: October 15, 2008, 02:02:00 pm »
break in on the cams is finished within the first 1/2 or less. Higher rpms actually put less load on the cams than low rpms. sorry thier work sucked, just 'cus it went to "professionals" doesn't nean your gonna get a professional job. Steve   Shleper of the 7th gear unit and performance exhaust cam sprockets.       My bike - "SHOODABEN" - 1109cc's of what an 04 concours "shoodaben"!
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Offline Brent_OR

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« Reply #2 on: October 16, 2008, 01:29:00 pm »
You should take pictures of the problems the shop created to show the service manager when he/she returns...  Track how much time it takes you to get everything right again and take your diary with your pics to meet with the service manager and demand a refund...Shops shouldn't treat people (bikes) like that...    That's so wrong!  Good luck getting everything back together!!!!    
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Offline Rev Ryder

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« Reply #3 on: October 16, 2008, 02:47:00 pm »
Jenn, that all sounds terrible... not all that uncommon, but nonetheless it stinks.  Sorry for your troubles that just led to more troubles and unhappiness.  BTW, Steve is spot on, they should have already broken in the cams for you at the shop.  It is the initial start-up and first few minutes of running that determine the break-in on camshafts and cam followers.  Hopefully they did alright in that department.  Time will tell.  I hope things smooth out for you and Connie now.  
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Offline coffee_brake

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« Reply #4 on: October 17, 2008, 11:07:00 am »
So I can romp on her again?! Yay! I've been piddly-putting all over town taking the long way to work.  I'm really steamed at this shop, they must have slapped it together on Friday before they called me and told me it was ready. It knocks so loud on startup that I'm embarassed in the parking lot, it sounds like I've let the valves go thousands of miles too long without adjusting.   The shop told me I have to do break-in all over again and change the oil at 500 miles. I don't think I can stand the engine noise that long! Do these people know what they're talking about at all?!  
Jenn in "Chaahlston, y'all...."

Online Ranger Jim

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« Reply #5 on: October 17, 2008, 12:21:00 pm »
Personally, I'd go ahead an adjust the valves if they're that annoying. You may find some other item the "shop" neglected to do properly. FWIW, 4000rpm is the "max" recommended for break-in of a new engine but that's to allow for the rings to seat than for the camshafts to wear in. Given what you've described, I rather seriously doubt they know what they're talking about. I'd take the advice from Rev Rider and Steve in Sunny FL over anything those stealer clowns say.  
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Offline coffee_brake

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« Reply #6 on: October 17, 2008, 02:48:00 pm »
Absolutely. I *could* have done the work myself, but it was covered under warranty and I wanted them to put on new gaskets and stuff. Besides, I wasn't *supposed* to have to do repairs under warranty, my job is to maintain and ride the thing!   Bah. This is the best shop in the area, and they still suck. They did the very first break-in service on the bike, and it came back sounding better but with green paint on the engine guards. They swore they didn't drop it or scrape anything with it, but I know better. That's when I decided I would do the valves myself, maybe I ought to thank them for forcing the knowledge on me?  This shop is a 45-minute drive away, it's a real pain dealing with this. At least I can take the interstate home today, thanks for letting me know!      
Jenn in "Chaahlston, y'all...."

Offline smithr1

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« Reply #7 on: October 17, 2008, 05:25:00 pm »
If it is knocking and doing it so loud that you know something is not right then my guess it needs something more then just a good break in.  The engine should not knock "."  It can tap and rattle all day but knock aint good.  I would tell them they screwed the pooch and send someone to come get it and fix it right this time.  I would not drive to a shop 45 minutes away.  Make them do the job right or give up on them and do it yourself but to me they should have to pay to finish the job right.  ----------------------------------  I will answer any question.  It is up to you to figure out if I should have.    <p align="left">My Photos<br
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Offline Brett0769

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« Reply #8 on: October 17, 2008, 05:33:00 pm »
I like the idea of taking the pics and showing them to the shop manager. Chances are he doesn't know the specifics of the problems and if he does, he's incompetent. Either way you've accomplished something very important. My philosophy is that everyone can have a bad day and make a mistake, the judge of the service is whether or not they make it right. Give'em that chance and either way let all your friends know what happened in the end, whether good or bad.  
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Offline coffee_brake

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« Reply #9 on: October 21, 2008, 01:08:00 pm »
Crap they broke my Murph's side cover knob, too. Jammed the plastic back on it and didn't tell me.  Grrrrr....  
Jenn in "Chaahlston, y'all...."

Offline Wess

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« Reply #10 on: October 21, 2008, 01:51:00 pm »
I would be different if it was a different model but they did this to a Spectacular 20th Anniversary edition.  Call Judge judy!  This is why I do my own work my stealers mech is the pits.  Respectfully Yours!  Wess Heavner  COG #8010 CDA #0239  
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Offline Stasch

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« Reply #11 on: October 24, 2008, 02:00:00 pm »
 
Quote
 Crap they broke my Murph's side cover knob, too. Jammed the plastic back on it and didn't tell me.  Grrrrr....  
   That happened to mine too.  Just epoxy it back on it it should be good.  
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Offline Brett0769

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« Reply #12 on: October 24, 2008, 03:52:00 pm »
How retarded do you have to be to not be able to figure out how the side cover knobs work? Obviously they assumed they were some kind of screw cover, but it has notches around the side and sits a sixteenth to quarter inch AWAY from the panel! These guys are at least pretending to be mechanics for cripes sake! Even if they broke it in an 'oops' moment, don't you think they'd have some kind of appropriate adhesive in their shop to fix it? Yeesh!     You should definitely write their shop's name down in your phone book... and strike a line through it.  
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Offline coffee_brake

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« Reply #13 on: November 03, 2008, 02:42:00 pm »
OH, this ain't all, folks....    I took the bike back when the service manager came back from honeymoon. While he had it in the back I sat down with the owner (a lady rider, pretty rare down here in the SE) and told her about it. She said she'd get to the bottom of it.  So...a few minutes later we're all in the back with the bike and the service guy says the fairing was broken but it was an "old break" and they jammed a screw with locktite into the plastic to hold it. And they couldn't figure out why the lights wouldn't work and they wouldn't fix them. And they just hemmed and hawed about the side cover knob and wouldn't fix that either. All with the owner watching.They wouldn't admit to anything, nor did they fix anything. As I'm leaving the shop just about in tears with frustration, owner says, "I'm sorry you're having a bad experience...." but she didn't make anything happen to fix it.      I was pretty mad. Then I figured I couldn't even trust their oil change so at home, I had the hubby tip the bike over to see where exactly the oil was.     Thirty minutes later, after siphoning off over a quart of excess oil, I figured it was safe to ride it. I can't believe they overfilled it that much. That's just nuts and completely irresponsible.  I'm writing to Kawasaki. Anybody got any suggestions or direct contacts?      The motor sounds like crap, I need to go re-do everything so I can rest easy with it. One of my friends heard it start up and said it sounded like a rod was knocking. I'm about nuts with worry now. What's a rod knocking sound like? Could it be sloppy valves he hears?   Dangit this is MY machine and I've always taken care of the motor even if it looks a little ratty. Now all my care could be for nothing if they've screwed up and there's silicone in an oil passage or something. And I bet they'd say I did it during maintenance, too. And they didn't put a new gasket on the timing cover and it's leaking again.  I hate this. I should have done it myself. They won't give me back the old cams.   Nobody's ever touching my Connie again unless either I'm watching or I know them and we've ridden together.    This bike is as beloved as any machine can get and now I can't rest for wondering what they did wrong to it.      
Jenn in "Chaahlston, y'all...."

Offline Brett0769

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« Reply #14 on: November 03, 2008, 02:50:00 pm »
You might want to contact an attorney at this point. I don't know how things are in Georgia, but in North Carolina when a person accepts cash for a service that they cannot or will not perform, we call that fraud.  
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Offline Paulie

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« Reply #15 on: November 03, 2008, 04:01:00 pm »
That sux Jenn. Some idears...    - tell the owner you'll spread the word far n wide  - git ahold of Bob or Vic  - inform BBB & repair shop licensing authority  - atty    Afterwards, find a decent new shop. Make nice with the service mgr. Let em order yer new parts under warranty then install em yerself. A win/win! Wurked fer me anyway.  01 Conc, Mijami Floriduh  Over the Pond 06: http://tinyurl.com/2vk9o2 route map: http://tinyurl.com/4p7pmd  

Offline Railroad

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« Reply #16 on: November 03, 2008, 07:44:00 pm »
Forget the service manager,  Talk to the owner or general manager!!  

Offline Wizeguy

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« Reply #17 on: November 03, 2008, 09:35:00 pm »
railroad that WAS the owner she sat down with!!!  And clearly a business owner not worth a crap.    Laws here state that a shop MUST provide you with the old parts if you ask.  If there's a core, they can add that to your bill until they get a rebuildable core back, but they still MUST do it.  Is GA like that?    I would recontact that owner and let her know (leave NO room for doubt) exactly what your issues are.  No threats, just be firm.  Then follow the playlist Paulie lined up.  The bad taste may stay with you for a while, but don't give up the fight!!  Mike B / Gig Harbor, WA
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Offline coffee_brake

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« Reply #18 on: November 04, 2008, 02:42:00 pm »
Glad I'm not the only one who's indignant.     Does it matter that I can prove absolutely none of this? I don't have before-after pictures, except of the bad cams. I wrote a letter to Kawasaki detailing the problem but I haven't sent it yet.    I'm reluctant to stir this pot because it is a small motorcycling community here and I know I'll cross paths with folks from this dealership out riding and at various motorcycling events in the area. But I'm livid about how my bike was abused.  And what do I ask for? No way they're touching it again, I don't want them to go back into it. Asking for money doesn't seem right at all, although gas for the 100 miles travelling back and forth twice in a pickup would be nice.  Do I just ask for an apology? I stand to cross some folks who I have to see out and about with this, but I've been wronged and to an extent, I would do it.    Where is the place between "squeaky wheel" and "doormat?"  
Jenn in "Chaahlston, y'all...."

Offline Brett0769

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« Reply #19 on: November 04, 2008, 03:00:00 pm »
What you want is your bike returned to the condition that it was when handed over to the shop, with the new cams properly installed and all expenses you've incurred in pursuit of that result, aside from the agreed upon cost of installing the cams, paid in full. In other words, exactly what you wanted when you employed the shop in the first place. If those expenses include attorney's fees, then so be it. That's not your choice to make, it's theirs. The shop claimed to be able to perform the repair, quoted you a price, accepted your money and screwed up your bike. Check the BBB as Paulie alluded, there will be a list there of how many complaints against the business they've had already.     Georgia has a bad record of ripoff repair shops by the way. There was an undercover investigation done where they installed a hidden camera under the hood of a woman's car. It recorded the mechanic taking a tire iron and punching holes in her radiator while discussing with his partner that he didn't know if she had the money to pay for it because of the other 'repairs' he had already charged her for.    
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Offline Wizeguy

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« Reply #20 on: November 04, 2008, 03:50:00 pm »
Quote
I'm reluctant to stir this pot because it is a small motorcycling community here and I know I'll cross paths with folks from this dealership out riding and at various motorcycling events in the area.
 Jenn, don't let that deter you.  If you deal with this situation respectfully, you have absolutely nothing to hang your head about.    You might be surprised, if it's that small a community, others have potentially been screwed over by this same shop.  Instead of whispers from others with fingers pointing your direction, you may get some high-fives from other "victims" of this nonsense.    And I just have to say, how the F*&K does a shop in a small community expect to stay in business if they can't (or won't) make good on an error??  We all make mistakes, I guess it's just the a$$holes that won't make things right.  Sheesh...  Mike B / Gig Harbor, WA
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Offline Bill Hookman

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« Reply #21 on: November 04, 2008, 05:59:00 pm »
Why are you concerned with having to face these people later on?  They don't seem to be worried about having to face you in the future after screwing up your bike.  My next step would be the state Attorney General's office, bypassing the BBB.  I've gone to ours once and got results almost immediately.  I threatened to go to them one other time and the merchant's tune changed real fast.  I've contacted the BBB about things and never got to the point of them getting involved.    Good Luck with whatever you decide to do.  Bill Hookman  Columbus, OH  COG #6893, Ohio AAD  CDA #0278    The twistier and hillier the road, the bigger the smile.
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Offline coffee_brake

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« Reply #22 on: November 05, 2008, 03:01:00 pm »
Letter to Kawasaki drafted.  
Jenn in "Chaahlston, y'all...."

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« Reply #23 on: November 05, 2008, 03:19:00 pm »
Unfortunately, I seriously doubt that Mama K will take any action other than to forward your letter back to the dealership.    Before you take any further action, you need to decide what you want; payment, apology, acknowledgement that they screwed up your bike, whatever. Put those specifics in your letters.    Here in SC, there's an office of Consumer Affairs (I had to deal with them once over a warranty issue with my Dodge Dakota). Don't know if GA has anything similar.    I would definitely submit a complaint in writing to the BBB and send a copy to the dealership. I would also send a copy to the local Chamber of Commerce.    I know that you know a lot (if not all) the riders in the area; tell them how you got FLOCKED by these clowns and how they offered no help. Might be surprised how the word will get around.  My local Kawi dealer had a really ham-fisted jerk that TOTALLY screwed up my carbs. They ultimately fired him, fixed my carb rack for free and replaced some body work that had gotten damaged for free as well.  
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Offline ZGirl

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« Reply #24 on: November 06, 2008, 01:05:00 pm »
I'm reluctant to stir this pot because it is a small motorcycling community here and I know I'll cross paths with folks from this dealership out riding and at various motorcycling events in the area. But I'm livid about how my bike was abused.   And what do I ask for? No way they're touching it again, I don't want them to go back into it. Asking for money doesn't seem right at all, although gas for the 100 miles travelling back and forth twice in a pickup would be nice.   Do I just ask for an apology? I stand to cross some folks who I have to see out and about with this, but I've been wronged and to an extent, I would do it.     Where is the place between "squeaky wheel" and "doormat?"        Jenn, I'm so sorry to hear of your troubles.  I'm especially disappointed to hear that the owner didn't step up.   :(  As rare as other women riders are in this region I've always felt we owe it to each other to stick together and offer each other support. :)    I wouldn't worry about the fact that it's a small m/c community.  You are just trying to take care of business (since THEY didn't).  If anything they should hang their heads in shame.    I agree with Ranger Jim that Mama K will probably not be a huge help.  (Personal experience with hubby's bike leads me to this opinion).    :mad:    I've had good results in the past when I've contacted the BBB for help.  Any other COGgers nearby that could help diagnose the knocking?  
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