• Can't post after logging to the forum for the first time... Try Again - If you can't post in the forum, sign out of both the membership site and the forum and log in again. Make sure your COG membership is active and your browser allow cookies. If you still can't post, contact the COG IT guy at IT@Concours.org.
  • IF YOU GET 404 ERROR: This may be due to using a link in a post from prior to the web migration. Content was brought over from the old forum as is, but the links may be in error. If the link contains "cog-online.org" it is an old link and will not work.

reCaptcha Issues with Payments or Login

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ForumAdmin

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This topic thread will capture issues caused by reCaptcha used on the clubs web services.... and possible fixes or workarounds.

If you are presently experiencing issues making payment or logging in, please review the posts in this thread.

If you experienced a reCapture issue, and discovered a different fix or workaround than what is presented here, please send a PM to @ForumAdmin to have your information added as a post to this thread
 
Error message during payment states...
"Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge."

This is a recurring issue. It does not affect everyone, but you are not the only one to experience this fun. And it's may not be your fault (usually).

Unfortunately. COG has no control of the reCaptcha. COG can't effect it in any way. COG can't remove it or skip it. It was forced on us by the SaaS (software package)/Card processor and is not optional.

COG has complained and been told it works fine, there is nothing going on, it's here to stay.

Things that have been tried and "sometimes" work
  • wait a little bit, try again and then it suddenly works
  • do not use a VPN during the registration process
  • turn off your anti-virus for the registration process
  • turn off pop-up or spam blockers
  • clear cookies and cache
  • try a different browser (this has happened with every browser though, so...)
  • try a different computer (the one at work, a friends, your SO's notebook)
  • try your phone using its data plan instead of your home/work wifi
  • start from a different IP address
  • wait for four hours, try again and then it suddenly works
  • wait for 24 hours, try again and then it suddenly works
All the above have worked at some point, none solve the issue consistently.

Don't attempt any of the above that you don't understand.

Possible solutions not involving your computer (and in a sense you) [that don't require 24 hours]
  • Contact your AD and ask them to do it (they may just refer you to the two awesome guys below)
  • Contact Mark the COG event guy, he's awesome
  • Contact Lyle the COG membership guy, he's awesome
How to contact the awesome people above - https://concours.org/Contact-Us

COG IT can't help cause
  • see the top four lines of this post
  • they don't (and shouldn't) have access to your COG account and guts so can't process a transaction as if from your account. The nice people mentioned above are nicer, smarter and more helpful when people are involved, and have the required access.

COG wishes there was a better answer to this... issue.
 
can't solve the reCaptcha challenge to log in to the COG website Below is an example of the reCaptcha I see on my Android mobile device.

Screenshot_20230411_125321_Chrome.jpg





This is likely an issue on your Android mobile device. The instructions in this video work for some users...



 
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