From a customer:
Hello,
I am very happy with my past orders from Murph's. I have outfitted my Concours with multiple parts including a water pump, knee saver pegs, grips, and other parts from Murph's. In September of 2021, I ordered the front brake caliper rebuild kits for a 1999 Concours (one for each caliper). Due to work, the winter, and really didn't need to do it, I just got around to rebuilding the front calipers. During installation of the large piston dust seals, I noticed that the seal doesn't fit properly. The large piston cannot be seated into the cylinder without dislodging the seal. This happened on both calipers. Upon noticing this, I took the caliper with seal and piston to my usual motorcycle mechanic. He verified that the seals are not the correct size. If they could have gotten the piston to seat, movement would have pulled the seal out of its perch and pulled it into the cylinder, possibly locking my brakes. I have attached pictures of the ill fitting seals demonstrating that when they are installed, you can actually see that they don't seat and can be pulled to one side in such a way that you can see the cylinder on the outside edge. My mechanic has ordered me OEM seals. The order # is . The OEM seals are $12.00 each, with tax making a total of $25.44 ($12.72 each). Would it be possible to receive a refund for $25.44 to counter for the fact that I had to order other parts? I have your receipts via email. If you have any questions, you may contact me either by this email or at.
What say ye?
I responded with I'd wish he had contacted me first about replacing parts...which I would have done even though this order was shipped months ago. As we have sold hundreds of these without issue , the fact he had 2 that didnt work is interesting . I take pride in our customer service, but this one is stretching it a bit. I certainly don't see me buying parts from another dealer..
Anyway.....I've always valued input from neutral parties....
...and the fact my shipping label program, and Fedex tracking is jacked up this morning doesnt have me in the best frame of mine to deal with folks right now
Murph
Hello,
I am very happy with my past orders from Murph's. I have outfitted my Concours with multiple parts including a water pump, knee saver pegs, grips, and other parts from Murph's. In September of 2021, I ordered the front brake caliper rebuild kits for a 1999 Concours (one for each caliper). Due to work, the winter, and really didn't need to do it, I just got around to rebuilding the front calipers. During installation of the large piston dust seals, I noticed that the seal doesn't fit properly. The large piston cannot be seated into the cylinder without dislodging the seal. This happened on both calipers. Upon noticing this, I took the caliper with seal and piston to my usual motorcycle mechanic. He verified that the seals are not the correct size. If they could have gotten the piston to seat, movement would have pulled the seal out of its perch and pulled it into the cylinder, possibly locking my brakes. I have attached pictures of the ill fitting seals demonstrating that when they are installed, you can actually see that they don't seat and can be pulled to one side in such a way that you can see the cylinder on the outside edge. My mechanic has ordered me OEM seals. The order # is . The OEM seals are $12.00 each, with tax making a total of $25.44 ($12.72 each). Would it be possible to receive a refund for $25.44 to counter for the fact that I had to order other parts? I have your receipts via email. If you have any questions, you may contact me either by this email or at.
What say ye?
I responded with I'd wish he had contacted me first about replacing parts...which I would have done even though this order was shipped months ago. As we have sold hundreds of these without issue , the fact he had 2 that didnt work is interesting . I take pride in our customer service, but this one is stretching it a bit. I certainly don't see me buying parts from another dealer..
Anyway.....I've always valued input from neutral parties....
...and the fact my shipping label program, and Fedex tracking is jacked up this morning doesnt have me in the best frame of mine to deal with folks right now
Murph